Job Opportunities in Philippines

ARCHANGEL TECHNOLOGIES, INC. is an I.T. consulting and services organization that provides versatile solutions to digitally enhance business operations and help in adapting change seamlessly and effectively to streamline processes for clients’ businesses to achieve more satisfied customers, attract investors, and earn more profit.
Technical Associate provides IT services such as installing software and tools, maintaining workstations, performing technical troubleshooting, and documentation, managing general administrative issues, and providing a wide range of direct IT services. This level also provides assistance and support to clients by solving IT-related problems through phone or e-mail and accommodating them by recommending devices, IT upgrades, and other essential tools.
Work Schedule: Monday to Friday - 8:00 AM to 5:00 PM
Work Location: DMG Center, Domingo M. Guevara St. Mandaluyong City (can be deployed to other areas in Metro Manila based on client calls - with allowance)
Qualifications

• Bachelor’s/ College Degree, in Computer Engineering, Information Technology, or any equivalent course
• Knowledgeable in basic computer hardware troubleshooting
• Knowledgeable in basic OSI, TCP/IP Networking protocol, and network troubleshooting
• Familiar with different Operating Systems (Windows, Mac OS, Linux)
• Self-motivated, tenacious, and eager to learn
• Detail-oriented and organizing skills
• Excellent interpersonal skills / Client-oriented
• Good analytical and problem-solving skills
• Ability to work well in a team

Job Description
Onsite/Client Office Duties:

• Perform basic computer troubleshooting on client’s workstations
• Prepare and deploy workstations to employees based on request
• Daily checking and monitoring of office network condition and status (internet connection, VPN, company system, etc.)
• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Talk to clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Monitor and maintain a monthly inventory of consumables
• Install, test, and configure new workstations, peripheral equipment, and software based on request
• Engage in activities involving installation, office movement, and other IT projects handled by ATI

Back Office Duties:

• Assist in troubleshooting technical issues of users
• Daily update on the daily task monitoring to keep an updated list of support concerns and pending
• Setup the deployment, installation, pull-out, and configuration of PC, laptop
• printer, and other IT equipment
• Monitor and maintain the working conditions and status of computer systems and network
• Check, monitor, and maintain the working status of the CCTVs, telephones, turnstile, servers, and other IT equipment
• Report to suppliers/vendors any defective IT equipment covered by warranty

Why Join Us?

• We offer a Health Benefit package for our employees and qualified dependents
• Domestic/International business travel opportunities - All expenses paid by the company
• Promotes Communication and Collaboration
• Dynamic environment and opportunities for promotions

Job Type: Full-time
Pay: Php18,000.00 - Php20,000.00 per month
Benefits:

• Health insurance

Schedule:

• Monday to Friday

Willingness to travel:

• 75% (Preferred)