Daily Task: · Attends toolbox meeting · Reads and responds to e-mails and messages (Outlook, Teams and/or Viber, Telegram) · Check and evaluate submitted tickets in the ticketing system.
Contact requestor for additional details of ticket.
OTHER SERVICES/TASKS DONE WHEN THE NEED ARISES: · Answers and assists employees and or department queries related to Company Software Systems · Conduct training and orientation for the end users of all company IT systems. · Facilitate the interaction between end users and IT programmers by monitoring submitted tickets and educating the end users of the applied resolutions. · Taking meeting minutes during Software Data Gathering. · Conduct quality checks of company IT systems to spot errors and bugs. · Follow up bug fixes based on set deadlines to ensure timely resolution. · Conduct orientation for the newly hired employees of all company IT Systems.
Performs other related task as may be required by the management and/or immediate head.