Job Opportunities in Philippines
September 26, 2024
Optimum Info Solution Philippines, Inc.
Bacolod
FULL TIME
Financial Operations Coordinator
About the team:
The Platform Financials - Financial Operations team is an important part of Grab, providing backend support for both incoming and outgoing financial transactions. We work with multiple partners like banks, payment gateways, and other financial institutions to ensure smooth operations. Our team also resolves partner issues promptly, ensuring our financial systems run smoothly.
About the Assignment:
As a Coordinator, you will support Grab's business activities within the payments space. You will handle a variety of tasks with a focus on dispute resolution including resolving issues within SLA, analysis of transactions issues and coordination with all necessary stakeholders.
The Core Objectives:
1. Process chargeback filing and status update on a daily basis
2. Resolves disputes or discrepancies related to payments involving customers and merchants within SLA
3. Analyze issues, monitor and document the resolution, particularly the underlying cause, interact with all parties concerned, and work toward a reasonable and equitable solution.
4. Escalate urgent and unsolved concerns to the Team Lead, and deliver analytical reports or data for reporting
5. Take on other ad hoc tasks that may be deemed necessary
Essential Experience / Criteria:
1. At least 6 months to 1 year experience in Accounting, Finance & Business Management
2. Settlement and dispute reconciliation
3. Customer handling
4. Stakeholder management
5. Good oral and written communication skills
6. Can work independently and with minimum supervision
7. Proficient in Microsoft Office (excel, word and powerpoint)
Desirable Experience / Criteria:
1. Detail-oriented
2. Adaptable to change
3. Reliable
4. Teamplayer
Job Type: Full-time
Pay: Php18,000.00 - Php20,000.00 per month
Benefits:
The Platform Financials - Financial Operations team is an important part of Grab, providing backend support for both incoming and outgoing financial transactions. We work with multiple partners like banks, payment gateways, and other financial institutions to ensure smooth operations. Our team also resolves partner issues promptly, ensuring our financial systems run smoothly.
About the Assignment:
As a Coordinator, you will support Grab's business activities within the payments space. You will handle a variety of tasks with a focus on dispute resolution including resolving issues within SLA, analysis of transactions issues and coordination with all necessary stakeholders.
The Core Objectives:
1. Process chargeback filing and status update on a daily basis
2. Resolves disputes or discrepancies related to payments involving customers and merchants within SLA
3. Analyze issues, monitor and document the resolution, particularly the underlying cause, interact with all parties concerned, and work toward a reasonable and equitable solution.
4. Escalate urgent and unsolved concerns to the Team Lead, and deliver analytical reports or data for reporting
5. Take on other ad hoc tasks that may be deemed necessary
Essential Experience / Criteria:
1. At least 6 months to 1 year experience in Accounting, Finance & Business Management
2. Settlement and dispute reconciliation
3. Customer handling
4. Stakeholder management
5. Good oral and written communication skills
6. Can work independently and with minimum supervision
7. Proficient in Microsoft Office (excel, word and powerpoint)
Desirable Experience / Criteria:
1. Detail-oriented
2. Adaptable to change
3. Reliable
4. Teamplayer
Job Type: Full-time
Pay: Php18,000.00 - Php20,000.00 per month
Benefits:
- Paid training
- Day shift
- 13th month salary
- Account Reconciliation experience
- Dispute and Settlement Experience
We regret to inform you that this job opportunity is no longer available
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