Job Opportunities in Philippines

About the team:
The Platform Financials - Financial Operations team is an important part of Grab, providing backend support for both incoming and outgoing financial transactions. We work with multiple partners like banks, payment gateways, and other financial institutions to ensure smooth operations. Our team also resolves partner issues promptly, ensuring our financial systems run smoothly.
About the Assignment:
As a Coordinator, you will support Grab's business activities within the payments space. You will handle a variety of tasks with a focus on dispute resolution including resolving issues within SLA, analysis of transactions issues and coordination with all necessary stakeholders.
The Core Objectives:
1. Process chargeback filing and status update on a daily basis
2. Resolves disputes or discrepancies related to payments involving customers and merchants within SLA
3. Analyze issues, monitor and document the resolution, particularly the underlying cause, interact with all parties concerned, and work toward a reasonable and equitable solution.
4. Escalate urgent and unsolved concerns to the Team Lead, and deliver analytical reports or data for reporting
5. Take on other ad hoc tasks that may be deemed necessary
Essential Experience / Criteria:
1. At least 6 months to 1 year experience in Accounting, Finance & Business Management
2. Settlement and dispute reconciliation
3. Customer handling
4. Stakeholder management
5. Good oral and written communication skills
6. Can work independently and with minimum supervision
7. Proficient in Microsoft Office (excel, word and powerpoint)
Desirable Experience / Criteria:
1. Detail-oriented
2. Adaptable to change
3. Reliable
4. Teamplayer
Job Type: Full-time
Pay: Php18,000.00 - Php20,000.00 per month
Benefits:

• Paid training

Schedule:

• Day shift

Supplemental Pay:

• 13th month salary

Application Question(s):

• Account Reconciliation experience
• Dispute and Settlement Experience