Job Opportunities in Philippines

Job Purpose:
The position is responsible in providing Phil Care members with a holistically positive and pleasant experience at the Quick Assist Satellite Offices
Duties and Responsibilities
1. Out-patient Service

• Issues Letter of Authorization (LOA) for members availing out-patient services including consultations and laboratory procedure within the assigned Quick Assist Satellite
• Endorses / sets appointment with our affiliated Doctors and/ or cost centers for our members
• Addresses members’ concerns regarding their Phil Care coverage benefits
• Respondsto inquiries regarding Phil Care products and services

2. Customer Service

• Assists VIP as endorse by Head office
• Provides outmost customer service to all members
• Formulates recommendations that will have impact business objectives and move the actual customer experience toward the ideal.

3. Report Generation

• Monthly submission of performance/ availment in Quick Assist Satellite Offices

4. Others

• Performs other tasks as may be assigned from time to time.

Job Specifications
Minimum Education : University degree graduate of any Medical allied course
Experience Required : At least 1 year of related work experience
Competencies
· Core : Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills, Product Knowledge, Job Knowledge, Objectivity, Dependability, Multi-tasking
· Technical : knowledge in Medical Terms
· Universal : Knowledge of MS Office Applications
Critical Traits: Attention to details, Organized, Good Analytical Skills, Good Interpersonal Skills
Working Environment : Office-based
Job Types: Full-time, Permanent
Benefits:

• Health insurance
• Life insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What's your expected monthly salary?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)