Job Opportunities in Philippines

Responsibilities:

• Provide prompt, respectful, and efficient customer service via phone, email, and chat.
• Understand and accurately address customer inquiries, concerns, and issues.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Escalate complex issues to higher-level support teams or management as necessary.
• Identify customer needs and guide them in using specific features or services.
• Follow standard procedures for escalating unresolved issues to the appropriate internal teams.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Update customer information in the database during and after each interaction.
• Achieve and exceed performance metrics, including call resolution time, first-call resolution rate, and customer satisfaction scores.

Skills and Qualification:

• Strong understanding of customer service principles and best practices.
• Excellent verbal and written communication skills.
• Empathetic and patient demeanor with the ability to remain calm under pressure.
• Proficiency in using CRM systems and other relevant software applications.
• Problem-solving skills with the ability to efficiently resolve customer issues.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Attention to detail, ensuring accuracy in recording and updating customer information.

Education and Experience:

• High school diploma or equivalent.
• At least 1 year of customer service experience in a call center environment.
• Preference for candidates with at least 5 years of experience in a call center environment and a minimum of 3 years working across multiple lines of business (LOBs).
• Ability to work rotating shifts, including evenings, weekends, and holidays.
• Experience using CRM software or similar customer management systems.

Job Type: Full-time
Pay: From Php17,500.00 per month
Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Paid training

Schedule:

• 8 hour shift
• Night shift
• Overtime
• Rotational shift
• Shift system

Supplemental Pay:

• 13th month salary

Education:

• Senior High School (Preferred)

Experience:

• Customer Service Representative: 1 year (Required)

Language:

• English (Required)