Job Opportunities in Philippines

RESPONSIBILITIES:
Responsible for direct supervision of 15-18 agents
Responsible for the attainment of client set goals, efficiency targets and overall team performance
Performs consistent and affective coaching sessions to address performance gaps
Analyzes agents performance and develops action plan to bridge gaps
Conducts regular performance management to improve challenged members of the team
REQUIRED SKILLS:

• Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor\'s/College Degree in any field.
• Open to shifting, flexible in terms of work hours, and working on holidays
• Strong performance management background
• Excellent coaching skills
• Can work under extreme pressure
• Possess above average English written and verbal communication skills
• With demonstrable track record in achieving targets and improving agent performance
• Service and customer-focused
• Strong analytical skills; very detail-oriented
• Strong decision-making and problem-solving skills
• Knowledgeable in call center tools and processes

Job Types: Full-time, Permanent
Pay: Php30,000.00 - Php35,000.00 per month
Benefits:

• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Evening shift

Supplemental Pay:

• 13th month salary
• Anniversary bonus
• Overtime pay
• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Call Center Representative: 1 year (Preferred)

Language:

• English (Preferred)