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September 12, 2024
Asseco South Eastern Europe
Acobambilla
POS Technician
The group Asseco SEE is the largest operator in South-Eastern Europe in terms of revenue derived from sales of its software and services. We came into being as a result of the integration of the experience, knowledge and solutions of major segment leading IT companies operating in the region. Since the beginning, our company's subsidiaries focused on developing their own solutions in their market segments. Our mission is to build a trustworthy and profitable global IT company providing our customers with high quality software and services.
We are hiring
POS Technician
Location: ASEE Kosovo, Lidhja e Pejës, No.177, 10000 Prishtina
About your role
As a POS Technician, your main accountabilities will be to:
About you
Experience
2 years of experience in POS diagnosis and repair
Experience in field POS maintenance (incidents/installations/upgrades)
Experience in technical support
Education
High School diploma / Specialization- Technical education or relevant technical certifications
English Language: Verbal communication, general writing and reading, creating documents and substantive communication
We are hiring
POS Technician
Location: ASEE Kosovo, Lidhja e Pejës, No.177, 10000 Prishtina
About your role
As a POS Technician, your main accountabilities will be to:
- Ensure installation, upgrades and replacement of POS equipment according to clients’ requests
- Maintain and appropriate level support of the POS equipment in order to provide fully functional, stable hardware equipment, in accordance to defined project(s)/contract(s)/ SLA.
- Answer and resolve customer issues (problems/requests)reported through ticketing application and provide appropriate level of support by guiding clients to define problems/requests precisely following prescribed procedures regarding request, gathers information in a professional manner in order to effectively resolve customer issues, and maintain positive communication and relationship with the customer during issue resolution
- Simulate problems; test POS in order to provide fully functional, stable equipment, in accordance to defined project(s)/contract(s)/ SLA.
- Provides regular reporting, according to the expectation (interventions quality, status, closing tickets when ending the intervention/ requests) to assure effort visibility, resource planning activities and allow accurate monitoring of specific KPIs.
- Keeps up to date with all technology updates from the Vendors/internal SW department, by maintaining level of certified knowledge and experience in order to ensure ability to provide maintenance/ installations in accordance with clients’ contract/specifications
- Follows in time and accurately the working procedures related to time tracking, activity planning and reporting according to internal tools, in order to assure effort visibility, resource planning activities and allow accurate monitoring of specific KPIs
- Elaborates the documentation for the intervention (problem, resolution, changes made during the intervention/ requests, client signatures/acceptance)
- Provide guidance and knowledge transfer to individuals or teams, support and mentor less skilled and less experienced employees, to increase work efficiency, create knowledge-based organization and sustain a competitive advantage.
- Follows the Internal Help Desk procedure, in order to ensure that the level of service quality and availability of the required operational conditions of the Client are maintained; monitors the preventive maintenance schedules in accordance to defined project(s)/contract(s)/ SLA.
About you
Experience
2 years of experience in POS diagnosis and repair
Experience in field POS maintenance (incidents/installations/upgrades)
Experience in technical support
Education
High School diploma / Specialization- Technical education or relevant technical certifications
English Language: Verbal communication, general writing and reading, creating documents and substantive communication
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