Job Opportunities in Panama

Are you ready to start a dynamic career as an IT Supporter with an international company that values growth, collaboration, and diversity? Monjasa, a global leader in oil and shipping, invites applications from passionate individuals who are eager to support our teams and make a real impact. We encourage all qualified candidates to apply and bring their unique talents to our team!
Job description
Monjasa is a leading global partner in the oil and shipping industry who believes strongly in driving Personal Business. We aim to inspire our business partners and become the first choice by challenging status quo with our original solutions. We are searching for a proactive and service-minded IT Supporter to join our team in Panama. In this role, you will work closely with our IT Senior Supporter to provide daily support, set up users and devices, and contribute to various IT projects.
You’ll be part of a global IT team of 22 professionals based in Denmark, the UAE, Singapore, and Panama, specializing in IT Support, Information Security, infrastructure, and more. This position offers significant opportunities for personal and professional growth, in a dynamic and international environment.
Areas of Focus
As an IT Supporter at Monjasa, you’ll work alongside a global IT team, supporting colleagues across the Americas. This role is perfect for someone who loves problem-solving, customer service, and learning in a fast-paced environment. In addition to supporting users and troubleshooting, you’ll have the opportunity to learn about ERP systems (like Navision), which are vital to our operations.
In this role, you will be the primary technical support resource, responsible for configuring, maintaining, and troubleshooting hardware and software. You’ll work with both remote and onsite users to keep our operations running smoothly and ensure Monjasa’s teams across the Americas region are well-supported.
Additionally, you will focus on:

• Provide support to remote and onsite users through the helpdesk system
• Configure and deploy essential devices (phones, laptops, etc.)
• Maintain asset and inventory control
• Manage user accounts in Azure and O365
• Deploy software patches via Endpoint Central
• Assist with purchasing end-user hardware and software subscriptions
• Document processes and solutions to build a strong support foundation

Technologies You’ll Work With:
Office 365, ITIL V5, Intune, Windows 11, MS Teams, Jira, Endpoint Central, Power Apps, Low Code and Share Point Online
Your Professional Skills
We expect you to have a relevant IT education and 2-3 years of experience in similar positions. Fluency in both English and Spanish is required, and Portuguese will be considered an advantage.
Furthermore, it is preferred if, you are an experienced user of Microsoft Office and familiar with enterprise-level IT environments
You have experience with one or more of the following:

• User administration in Azure and O365
• Endpoint management and software deployment
• Network troubleshooting and configuration
• Helpdesk systems such as Jira or similar platforms
• Power Platform
• Microsoft Intune for device management

Your personal skills

• Service-oriented with a passion for problem-solving
• Curious about our business and proactive with a can-do attitude
• Build strong internal and external relationships
• Resilient, adaptable, and handles change well
• Organized, structured, and focused on delivering value
Eager to grow in a dynamic, international environment

Lastly, we expect you to embody the four Monjasa values: respect, curiosity, ambition, and smile & joy.

Deadline
30/11/2024
Office
Panama City, Panama