November 7, 2024

DHL

Panamá

IT Senior Manager

At DHL Express, our vision is “Connecting people, improving lives”. We are the Most International Company in the World, “the big yellow machine” as we love to call it. Specifically In our Central and South America region, we cover 15 countries, from Parque Nacional Tikal in Guatemala, to Ushuaia in Tierra del Fuego – Argentina. We are more than 3,400 Certified International Specialists who work passionately and motivated AS ONE team, moving more than 10 million shipments a year, and exceeding our customer’s needs, while supporting their businesses and positively impacting our communities at the same time. We are the Great Place to Work #1 in Latin America, and we feel really proud of that. And the good news are... We are looking for a Superstar like you, are you insanely customer focused and someone who wants to have the best day, every day...
Role Purpose
The IT Manager is responsible for the direction, planning and administration of the company's technological area, following regional and local guidelines. In addition, he/she must direct, plan and execute the infrastructure, telecommunications and services initiatives of the country, as well as define, monitor and implement solutions and improvements for service indicators.
Main Accountabilities

Implement and ensure compliance with technology policies, standards and procedures to establish clear guidelines for the operation, programming and design of systems.
Review and prioritize the implementation of new systems to approve technology projects, estimating costs and allocating resources efficiently.
Maintain clear communication with management on technology developments and regular updates on project progress and impact.
Automate and optimize company processes through cost-benefit analysis to implement solutions that improve operational efficiency.
Manage the IT department budget and monitor expenses, ensuring efficient use of financial resources.
Stay up to date on the latest technology trends and adopt new technologies, as well as organize training programs for staff.
Participate in the resolution of critical IT problems and solve significant problems in the IT area.
Recognize and reward the achievements of the IT team, promoting motivation and commitment.
Implement regional standards and projects with coherence and alignment of local initiatives with regional guidelines

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree is a plus.
Minimum of 8 years of experience as IT Manager, with at least 3 years in a leadership role.
Strong technical knowledge and hands-on experience in network infrastructure, server administration, virtualization, storage systems, and data center operations.
Proven track record in successfully managing IT projects from conception to completion.
Solid understanding of ITIL framework and best practices for IT service management.
Relevant certifications such as CCNA, MCSA, VCP, or ITIL are highly desirable.
Excellent leadership and people management skills, with the ability to inspire and motivate a team.
Strong problem-solving and decision-making abilities, with a focus on delivering innovative and practical solutions.
Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.