Job Opportunities in Pakistan
September 11, 2024
Focus IT Services Pvt Ltd
Rawalpindi
FULL TIME
Learning & Development and Quality Assurance Specialist
Job Overview:
We are seeking a dynamic and highly organised individual to join our team as a Learning & Development (L&D) and Quality Assurance (QA) Specialist. The ideal candidate will be responsible for designing, delivering, and evaluating training programs while also ensuring the quality of the company's internal and external communications, services, and content. This role demands excellent time management, attention to detail, and superior written, listening, and verbal communication skills to develop presentations, create video content, and monitor performance.
Key Responsibilities:
Learning & Development:
Pay: From Rs100,000.00 per month
We are seeking a dynamic and highly organised individual to join our team as a Learning & Development (L&D) and Quality Assurance (QA) Specialist. The ideal candidate will be responsible for designing, delivering, and evaluating training programs while also ensuring the quality of the company's internal and external communications, services, and content. This role demands excellent time management, attention to detail, and superior written, listening, and verbal communication skills to develop presentations, create video content, and monitor performance.
Key Responsibilities:
Learning & Development:
- Design and deliver training programs and workshops that align with the company’s strategic goals.
- Prepare training materials, presentations, and handouts with a focus on engaging and effective learning experiences.
- Facilitate both live and recorded training sessions, ensuring that content is clear, relevant, and easy to comprehend.
- Create video content for training, ensuring it aligns with company standards and serves as an effective learning tool.
- Track and assess the effectiveness of training programs and recommend improvements.
- Collaborate with department heads to identify training needs and provide customized learning solutions.
- Develop and implement quality standards for training content and communication across the organization.
- Conduct regular audits of live chats, emails, and other communications to ensure quality, professionalism, and adherence to standards.
- Provide feedback to team members based on QA assessments to help them improve their performance.
- Monitor KPIs and performance metrics, offering suggestions for continuous improvement.
- Ensure that all training materials, resources, and processes are up to date and consistent with company guidelines.
- Time Management:
- Effectively manage multiple projects and deadlines while maintaining high standards of quality and attention to detail.
- Coordinate with other departments to ensure timely delivery of training sessions and QA processes.
- Bachelor's degree in Human Resources, Organizational Development, or a related field (preferred but not mandatory).
- Minimum of 1-3 years of experience in Learning & Development and/or Quality Assurance (preferred but not mandatory).
- Excellent time management skills and the ability to manage multiple projects simultaneously.
- Exceptional written, verbal, and listening communication skills.
- Proficiency in video production, editing software, and creating training videos.
- Detail-oriented with a strong focus on quality and accuracy.
- Ability to work independently and collaborate effectively within a team.
- Experience in designing and conducting training programs, especially with a focus on soft skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Power Point) and learning management systems.
- A collaborative and innovative work environment.
- Opportunities for professional growth and development.
- Market Competitive salary.
- A chance to make a real impact on company culture and performance.
Pay: From Rs100,000.00 per month
We regret to inform you that this job opportunity is no longer available
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