September 14, 2024

Neat

Fornebu

Technical Writer

About Neat

Neat brings people together with beautifully simple video collaboration devices and experiences, resulting in more natural, equitable, and engaging video meetings. Neat's pioneering portfolio provides superior audio and picture quality for Zoom and Microsoft Teams meeting spaces of all shapes, sizes, and scenarios, uniquely addressing the needs of today's ever-evolving, flexible, modern workplace. Our Neat Pulse service enables complete control of your device deployment, premium support care, and extended warranty coverage from anywhere. It also offers a range of popular business apps. Neat is based in Oslo and has a passionate team around the globe. Explore more at neat.no.
Qualifications

Four or more years of experience as an effective technical writer
Proven ability to quickly learn and understand complex subject matter
Experience in writing documentation and procedure manuals for various audiences
Superb written communication skills, with a keen eye for detail
Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
Ability to handle multiple projects simultaneously and shifting of priorities
Good understanding of visual design, graphical compositions and page layouts.
A bonus if you also have experience with tools like Sketch and Illustrator

Responsibilities and job objectives:

Creating simple, easy-to-understand support articles
Developing API documentation and how to use guides
Creating software release notes for our monthly releases
Overall feature descriptions and documentation including web pages
Maintaining alignment and parity across documentation like: Rating labels, Warranty documents, User manuals, QR code library, packaging artwork, FAQs, Product technical spec sheets, regional translations of SW
You will collaborate closely with:

Support team

Product designers and engineering team

UX and web designers

Customer success team with user guides and manuals

Marketing copy writers

You will be based at Fornebu together with our product teams. We offer flexibility between work from home and office. For this role it is important to be based in sufficient proximity to Fornebu so that you can easily come into office for days where you need to work together with the product teams.