August 11, 2024

Elnesvågen

OTHER

Position Name

Service Delivery Lead Region Europe – North

Team

Digital Transformation (DTX) – Information Technology

Location

Omya Hustadmarmor AS - Elnesvågen

Position Summary

Ensure that the DTX Services are delivered within the respective area, to support local or area wide services.
Support the execution of projects in close alignment with the team of Solution Design & Implementation.
Manage a team of Site Specialists in Norway, Sweden, Finland and Denmark
Be responsible for supporting the Service Delivery of centrally delivered DTX Services within the respective area to ensure a high-quality Service Delivery to DTX customers within Omya. It includes as well locally required activities; communication needs or training.
Be responsible for the Service Delivery of DTX Services within the respective area (e.g. Facility related services).
Be responsible for the contract fulfilment of our partners and suppliers for locally contracted services.
Be responsible for the line Management of the local DTX employees including the Resource Management within Service Now.
Support the execution of global and regional projects under the leadership of Solution Design & Implementation function in the respective regions.
Support the execution of budget planning for the DTX hardware within the area of competence.

Requirements

University degree in Computer Science or related
Strong knowledge and experience in applying ITIL and IT Service Management principles and practices to Service Operations
Good knowledge in actual IT & OT technologies
Good knowledge of IT Project Management processes.
Excellent communication, presentation, and interpersonal skills, with the ability to communicate effectively with diverse audiences and stakeholders within a matrix organization, including Senior Management.
Understanding of Business priorities and the dependencies of Business processes on IT systems
Good analytical, problem-solving, and decision-making skills
Strong leadership and organizational skills
Ability and willingness to work as member of a virtual and global IT team in a matrix organization.
Recent Certification in ITIL v3/4
Recent Certification in Project management
Ability to travel (mainly within the area or region, occasionally overseas)
Languages: Fluent in Norwegian and in English, any other language is a bonus