Job Opportunities in Nigeria
September 10, 2024
Pepe Suites
Lagos
FULL TIME
Receptionist
- As a Hotel Receptionist, you will be the face of our hotel, responsible for creating a warm and welcoming atmosphere for all guests. You will manage the check-in/check-out process, assist with inquiries, and ensure that guests have an exceptional experience throughout their stay.
- Your role will also involve administrative tasks, coordination with other departments, and handling reservations.
- The ideal candidate will have strong communication and organizational skills, along with a professional and friendly demeanor.
Guest Reception and Check-in/Check-out:
- Greet guests warmly upon arrival and provide information about the hotel and its services.
- Perform check-in procedures, including verifying guest details, assigning rooms, and issuing keys.
- Manage the check-out process, including processing payments, issuing invoices, and addressing any billing questions.
- Respond to guest requests, concerns, and complaints in a professional and timely manner, ensuring their issues are resolved promptly.
- Handle phone and email inquiries, provide information on room availability, rates, and amenities.
- Take reservations, modify bookings, and manage cancellations in the hotel's reservation system.
- Upsell hotel services such as room upgrades, dining, and other on-site amenities to maximize guest satisfaction and revenue.
- Maintain accurate guest records, including personal information, payment details, and special requests.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and any issues are addressed promptly.
- Prepare reports such as occupancy rates, financial transactions, and guest feedback.
- Provide concierge services, including recommending local attractions, dining options, and transportation arrangements.
- Assist guests with luggage, special requests, and directions within the hotel.
- Ensure the lobby and reception areas are clean, organized, and inviting.
- Monitor guest activity to ensure safety and security within the hotel.
- Maintain awareness of emergency procedures and assist in handling emergency situations if they arise.
- Work closely with other departments such as housekeeping, maintenance, and food & beverage to ensure seamless operations and guest satisfaction.
- Communicate important guest information or special requests to relevant teams.
- Education: High school diploma or equivalent; additional hospitality training or education is a plus.
- Experience: Previous experience as a receptionist, front desk agent, or in a customer service role (preferably in the hospitality industry) is highly desirable.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Proficient in using reservation systems, basic computer programs, and office equipment.
- Ability to multi-task and manage time effectively.
- Fluency in multiple languages is a plus.
- Professional appearance and demeanor.
- A friendly, welcoming attitude with a passion for delivering exceptional customer service.
- Ability to remain calm under pressure and handle difficult situations with grace.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Salary: N120,000 Monthly.
- Competitive salary
- Opportunities for growth and career advancement within the hospitality industry.
Interested and qualified candidates should send their CV to: lilytalenthub@yahoo.com using the Job Position as the subject of the email.
We regret to inform you that this job opportunity is no longer available
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