The Bakery Store Manager is a working manager role. Responsibilities include leading and developing the store team, holding the team accountable for results, meeting company and store goals and objectives, overseeing and improving operations. Job Duties:
Meet store sales targets and goals working with store owner
Create a WOW experience for all guests and team both in person and via phone and email
Create an efficient weekly staffing schedule
Assist store owner with off-site events, as needed
Train all store team members
Know and ensure all cash handling procedures are followed
Order all store inventory and products
Track store inventory daily, weekly and monthly
Verify delivery of products is accurate
Ensure team members are performing all of their duties
Interview, hire, schedule and train all store team members
Complete all back-office procedures on a daily basis
Any other duties necessary to achieve successful store operations
Handle Social Media Enquiries and close sales
Customer Relations:
Identify potential customers and create opportunities for their continuous patronage. Ensure there is continuous follow up, till they make a purchase.
Make a detailed enquiry of the customers' demands before sending in the order
Recommend products most suitable for the customer's stated occasion taking into cognizance their budget and menu.
Follow up on customer complaints and develop an action-plan (with the approval of your line manager) on the best approaches of meeting customer needs by liaising with concerned units for corrective action where necessary.
Monitor all activities involved in the delivery of an ordered product, i.e. (Time of delivery, cake message and other requests) from the point of ordering the product to the point of receipt and the subsequent feedback which is to be recorded in a customer feedback database.
Internet Communication and Social Media management:
Design and implement multichannel campaigns through email, search and social media
Organize and coordinate brand promotions through social network sites on a weekly basis.
Setup feedback platforms for customers to bare their views on all desired and recommended orders.
Data management and record keeping:
Create and manage customer database.
Take records of all customer inquiries and complaints.
Keep documents and records of all communiques made to existing and prospective customers.
Analysis of information acquired on customers to show customer preferences.
Reporting:
Preparation of weekly reports on all sales made; highlighting changes in the buying pattern of our customers.
Giving monthly reports on customer complaints and recommendations made by customers.