Team Leader - Document Preparation - New Zealand Jobs Opening

September 23, 2024

First Mortgage Services and First Title

Newmarket

OTHER & FULL TIME

Team Leader - Document Preparation

Use your people leadership skills to coach and support your team
Bring your passion for Customer Experience and help drive our strategy
Join this impressive business with an international footprint

We are looking for an experienced Team Leader to support a team of Document Preparation Officers in our Auckland office.
We are looking for an experienced Team Leader who has a growth mindset and a passion for customer experience. The Team Leader will be responsible for leading, guiding and coaching a team of Document Preparation Officers with the purpose of delivering strong results and superior service to both our internal and external clients. The role operates in a fast-paced deadline driven environment and works collaboratively with Management to ensure the delivery of service excellence.
About the role
Responsibilities can include:

Oversee the team’s activities to ensure meeting customer expectations and manage employee performance against key performance indicators
Participate in any customer meeting/governance forum as and when required
Day to day management of client expectations
Comply with customer specific operating processes as well as internal policies and procedures
Managing and addressing escalations or any matters raised by team members

About you

You have leadership experience and are a natural leader that people will want to follow
Sound knowledge in end-to-end mortgage processing
Everything you do has a customer focus and you are passionate about role modelling this to your team
You are extremely organised and have the ability to manage multiple competing priorities
You have well developed communication skills and are able to effectively manage internal and external stakeholder relationships
You will have the ability to analyse business processes to be able to identify, recommend and adapt process and efficiency improvements
You have previous experience and or exposure in using workflow management tools to review and interpret data to drive and sustain performance

About us
With offices across Australia & New Zealand, First Mortgage Services Pty Limited and First American Title Insurance form part of the First American Financial Corporation. We offer property risk insurance and premier mortgage processing services to our clients. The First American Financial Corporation is a FORTUNE 500® company that traces its history to 1889.
· Hybrid working arrangement
· Rewards and recognition platform
· Professional development opportunities and employee assistance program
· Health insurance perks (such as Annual Flu Vaccination program & discounted health insurance) and Novated Leasing options
· Social Committee (social events and team building activities)
Our Vision
To consistently provide the best customer experience through and engaged workforce committed to innovation, collaboration, and enduring relationships.
FMS is an equal opportunity employer, we are committed to being an inclusive and diverse workplace and community. We embrace individuals from various backgrounds and we prioritise creating a safe workplace culture. We do not discriminate based on legally protected attributes such as ethnicity, gender, sexuality, abilities or other.
We can offer assistance or accommodations during the application process if required for accessibility reasons.
The successful candidate will be subject to background screening by our external third-party provider.

Job Types: Full-time, Permanent
Pay: $85,000.00 per year
Application Deadline: 23/10/2024

We regret to inform you that this job opportunity is no longer available