Storage Engineer

September 5, 2024

Nephos Technologies

Wellington City

FULL TIME

The Company
Nephos Technologies is a specialist data services integrator, focused on helping organisations solve problems around data storage, data management and data security with integrated innovative solutions.
The role
As the business is entering into an exciting phase of growth, an opportunity has arisen to add a Storage Engineer to the team, who will provide technical support on client Enterprise Computing systems. This is a remote role to be based in New Zealand to cover business hours.
Role responsibilities

Work as part of a team to provide daily and on-call technical support 24x7x365 on file storage solutions, ensuring high availability, performance, and security of data. These are 16 different storage technologies including things such as Net App, Nutanix File, Dell EMC and MS File Servers
Support new client onboarding activities from the project stage into business as usual.
Support the implementation, configuration and ongoing management of the monitoring solution.
Take ownership of Incident and Problem records, apply technical troubleshooting and problem-solving skills to methodically handle investigation activities, identify issues, restore services as quickly as possible and maintain updated records.
Help support Major Incidents to ensure they are managed closely from initial response to resolution, including timely communications.
Take ownership of Service Requests to fulfil these quickly and maintain up to date/accurate records.
Support ongoing version releases, including testing and deployments.
Collaborate with other client and Nephos IT teams, vendors, and stakeholders to ensure smooth integration and operation of technology with other systems and platforms.
Identify technology or process improvements initiatives for standardisation to streamline and/or automation opportunities where possible.
Create and maintain up to date knowledge articles or work instructions around your area of expertise, to help build a culture for sharing information and developing others.

Skills/Experience

7+ Years in a technical support role.
Experience with supporting file-based storage systems (such as Net App or Dell EMC) is required
Experience of cloud file storage solutions would be preferable
An understanding of Active Directory is required
Experience of being providing client support (either internal or external)
Experience with Nutanix is preferable
Experience with hardware installation, racking and stacking.
ITIL Training & Certification would be preferable
Experience in using Service Management ticketing systems.
Good analysis, troubleshooting and fault-finding skills.
Good technical aptitude to understand, use, and learn new technologies or processes.
Demonstrates initiative and self-reliance in completing tasks and projects without requiring constant supervision or guidance.
Strong customer centric attitude and interpersonal skills.
Excellent written and verbal communication skills.
Flexible, organised, and self-motivated.

Join our team and drive the technological excellence that shapes our product's success. Your skill set and leadership will be pivotal in taking our products to new heights.
Inclusion and diversity are paramount to us here at Nephos. All our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require any assistance or reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help.
Job Type: Full-time
Schedule:

Monday to Friday

Application Question(s):

How many years experience do you have supporting file-based storage systems (such as Net App or Dell EMC)?
How many years do you have in a technical support role?