Senior Case Manager

September 23, 2024

AIA

Auckland City

FULL TIME

BELIEVE IN BETTER

Do you believe in finding a career where you can truly make a difference and shape a better future?

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It's finding new ways to not only better people's lives, but to better the communities and environments we live. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

The opportunity:

As a Senior Case Manager, you will be responsible for the assessment and ongoing management of claims and risk exposure for AIA. You will manage all claims in a timely, innovative and empathetic manner, whilst working proactively with clients to develop and implement outcome-focused case management plans.

Key responsibilities include:

Managing overflow claims and the successful co-ordination of our customers' return to work
Focusing on delivering exceptional customer experience in line with the philosophy of looking to pay all legitimate claims
Managing the assessment of a complex high-value claims portfolio
Liaising with appropriate medical providers, financial providers and external parties (e.g. ACC or insurance companies) to obtain relevant claim information
Undertaking regular client visits around New Zealand to build and maintain strong relationships with our customers
Ensuring our customers receive clear and concise information to assist them through the claims process, in a timely manner
Confidence talking to specialists and providers to plan our customers' rehabilitation
Undertaking a multidisciplinary holistic approach to case management.

Ideally, you'll bring:

5 years+ claims' experience
Insurance, financial services or health industry experience (preferred)
Clean full NZ Driver License
Strong computer skills
Excellent communication skills (written & verbal).

Why choose AIA?

At AIA, we believe in empowering every one of our people to find their 'better'. We do this by offering:

Opportunities to grow within the business through internal mobility
Competitive employee benefits that include insurances, an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge
Membership to AIA Vitality, our science-backed health and wellbeing programme that provides the guidance, tools, and rewards to get more out of life and start thriving. AIA Vitality partners include Airpoints™, Woolworths, Mole Map, endota, Les Mills, Samsung, Garmin and many more! (remove for fixed termers)
A supportive and inclusive workplace
Flexible working arrangements.

If you believe in better, apply now!

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. AIA NZ values diversity in the workforce. We encourage candidates from diverse backgrounds, including those with a disability, additional mental health needs, chronic health conditions and/or are neurodiverse to apply for our roles. If you encounter accessibility barriers to the standard recruitment process, please phone email nz.talentacquisition@aia.com.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

We regret to inform you that this job opportunity is no longer available