Seasonal Customer Service Representative - Westfield St Lukes - New Zealand Jobs Opening

September 15, 2024

Scentre Group

Auckland City

OTHER

Seasonal Customer Service Representative - Westfield St Lukes

Job no: 497983
Work type: Casual
Location: Auckland
Categories: Customer Service

Join us and be part of the magic this festive season! We bring Christmas to life with extraordinary customer experiences. Our team enhances the shopping journey with key services and festive touches across our 42 Westfield destinations in Australia and New Zealand.
Your opportunity
Like Santa's little helpers, our team adds magic to the shopping experience, providing extraordinary customer service through greetings, navigation, gifting solutions, car park assistance, visits to Santa, and surprise and delight moments.
Our services team covers customer service and car park roles, delivering 5-star customer experiences to our customers during the festive season. Bring your Christmas cheer and join us in making our customers' experiences truly magical!
Some of your festive duties as a customer service team member will include:

Delivering exceptional service to customers and retailers.
Promoting and selling Westfield Gift Cards and other services, providing convenient solutions to customers.
Welcoming guests at the customer service desk, engaging with them to understand their needs, providing helpful directions and advice and offering alternative solutions when needed.
Supporting the marketing team with festive events and surprise-and-delight moments.

So, what sets our team members apart?
You will:

Always be ready to go the extra mile for our customers and retailers, enhancing their experience.
Be confident in providing customers assistance in a busy retail setting.
Be available for shifts from November to February, including late-night, weekend and public holiday trading (full availability in November and December is ideal).

This is a seasonal casual role and there are 2 positions available, offering a fantastic opportunity to be part of the festive season within our Westfield destinations. The position runs from November 2024 to January/February 2025, with shifts based on scheduling needs.

About Us
Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for them to visit and spend time in our Westfield destinations.
Discover more about what it’s like to work with us here
Apply Today

Click "Apply" and complete the application form.
If you progress through to the next stage of the process, you’ll have the option to complete either a video or phone interview.
The next stage of our selection process includes an invitation to attend a one-on-one in-person interview.
Email is our primary method of communication, so please ensure you check your emails regularly to monitor the progress of your application.
Applications close: 4th October 2024 (unless filled prior).

Advertised: 16 Sep 2024 New Zealand Standard Time
Applications close: 04 Oct 2024 New Zealand Daylight Time

Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information.

Any email communication regarding an employment opportunity with us will come from a scentregroup.com email address. If you receive any suspicious emails regarding employment with Scentre Group, please forward them to: scentregroupcareers@scentregroup.com .

We regret to inform you that this job opportunity is no longer available