Job Opportunities in New Zealand
September 30, 2024
The Black Sheep Backpackers
Queenstown
OTHER & FULL TIME
Receptionist
Job Summary
We are seeking a friendly, customer-service-oriented Hostel Receptionist to join our team. As the first point of contact for our guests, you will be responsible for delivering an exceptional experience from check-in to check-out. Your role will also include managing bookings, answering inquiries, handling payments, maintaining a welcoming environment, and assisting with light housekeeping duties such as stripping beds and cleaning common areas when required.
Key Responsibilities
Schedule:
We are seeking a friendly, customer-service-oriented Hostel Receptionist to join our team. As the first point of contact for our guests, you will be responsible for delivering an exceptional experience from check-in to check-out. Your role will also include managing bookings, answering inquiries, handling payments, maintaining a welcoming environment, and assisting with light housekeeping duties such as stripping beds and cleaning common areas when required.
Key Responsibilities
- Greet and welcome guests in a warm, friendly manner.
- Manage check-in and check-out processes, including confirming reservations, issuing keys, and processing payments.
- Provide accurate information about hostel services, facilities, and local attractions.
- Handle phone and email inquiries, addressing any concerns or questions from guests.
- Manage online and walk-in reservations using booking software.
- Handle cash and card payments and maintain accurate records.
- Assist with luggage storage and guest requests during their stay.
- Maintain a clean, organized, and safe reception area.
- Assist housekeeping by stripping beds, cleaning common areas, and ensuring rooms are ready for guests when needed.
- Coordinate with housekeeping and maintenance teams to ensure room turnover and cleanliness.
- Support the hostel manager with administrative tasks as required.
- Assist in resolving guest complaints and problems in a professional, courteous manner.
- Ensure hostel policies are communicated and adhered to by all guests.
Schedule:
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Public holidays
- Shift work
- Weekend availability
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