Housekeeping Supervisor

October 9, 2024

TFE Hotels

Queenstown

FULL TIME

Hourly Wage: $27.25 to $29.66 per hour
Employment Status: Full-time (30+ hours per week)
Employment Type: Permanent
Places of Work: Queenstown, New Zealand
Known as the “Adventure City”, Queenstown provides the opportunity to test your adrenaline limits through the wide range of outdoor activities in the South Island such as bungy jumping and skiing. Located on the shores of Lake Wakatipu, explore a scenic hike offering views of the Southern Alps.
Purpose
As Housekeeping Supervisor, you’ll seamlessly keep our guestrooms shimmering and our housekeeping team humming. Delegating and leading by example, you’re the expert when it comes to taking care of business (and your team!), with a smile. There’s nothing you can’t turn your hand to, ensuring smooth passage of daily housekeeping. you coordinate the team to attend to guest rooms and conduct all general cleaning, allocating duties as required, ensuring utmost efficiency and alignment to policy and procedure. You move fast, think faster and rarely break a sweat under pressure, whether providing professional customer service, supporting your team or multitasking.
Primary Responsibilities

No surface goes unturned when you’re on shift – you coordinate the team to attend to guest rooms and conduct all general cleaning - bathtubs, showers, toilets, sinks, walls, mirrors, tiles, floor surfaces
You allocate duties as required, ensuring utmost efficiency and alignment to policy and procedure
Linen is stripped and changed and beds made immaculately, according to brand standard
All furniture, pictures, drawers, mini bar, window ledges and shelves are dusted thoroughly
The entire room is vacuumed, mopped as needed and rubbish emptied as well as common areas (corridors)
All amenities, linen and supplies in guest rooms are replenished
You ensure all electronic devices and lights are functioning correctly and notify maintenance of any required repairs
Working systematically, you ensure the established quota of guest rooms are cleaned in record time
With your eagle eye for detail, you examine and quality control rooms, ensuring they are cleaned to standard
You release rooms to front office as and when required and in a timely manner, to enable check-ins
You check guest rooms and public areas to determine need for repairs or replacement of furniture or equipment and liaise with your manager on this
With you on hand, guests requests are attended to promptly and efficiently and always with a smile
You audit all VIP rooms prior to the guests’ arrival and guarantee all special guest requests are actioned
You’re the first point of escalation for any guest complaints, resolving these professionally and timely and where necessary, you escalate to your manager
Under your watch, the housekeeping trolley and equipment, storeroom and chemical room are maintained, replenished and kept neat and tidy
You keep an eye on all stock levels to ensure adequate supplies are available for the smooth operation of the team and department and you happily assist in issuing supplies, uniforms and equipment to team members
You maintain an up-to-date guest history and ensure the latest information is retained in the system.
You’re big on confidentiality and privacy – you ensure the security and care of guest belongings and hotel property. Any suspicious happenings are reported to your supervisor or manager immediately
Health and safety is key – you’re always on the look out for any hazards which should be reported timely, and ensure all work health and safety procedures and policies are followed
Your communication is unrivalled, and you always provide a clear and concise information to others as needed and during shift handover
Daily briefings are led by you so all team members are aware of hotel activities including; VIPs in House, group movement, promotional activity, guest feedback, product knowledge
You drive team engagement, fostering a positive and enjoyable workplace culture within throughout the hotel
You’re big on team development, coaching and training the team in expected brand and service standards and onboarding new team members
You support your Manager with reviewing departmental policies and procedures and assisting with administrative activities such as rostering
Keep your Manager informed of any problems and unusual matters
This isn’t an exhaustive list – your Manager may have other reasonable tasks, projects or instructions on occasion

Skills, Experience and requirements

You have (ideally) 1-2 years’ experience in a similar role in a similar size property
You have high level attention to detail with ability to thorough and accurately focus on all elements of a task or situation, to ensure precise examination.
You have previous experience supervising others and leading a team demonstrating expertise in facilitating general housekeeping procedures and processes.
You can physically meet the demands for this role, including:
Frequent kneeling, bending and squatting
Frequent standing and walking
Overhead reaching and frequent upper limb movements
Climbing steps and ladders
Frequent push/pull various items such cleaning supplies, furniture and housekeeping trolley
Frequent gripping and lifting (from floor to waist height and vice versa) and carrying equipment (< 20kg)
Occasional fine motor skills and hand dexterity to operate devices as well as answering and placing phone calls
Immaculately presented – you have exceptional grooming and always wear the appropriate uniform and name badge, with pride! You make sure your team always look the part too.
Exceptional communication skills - Multilingual would be viewed as an advantage, with spoken and written English at a proficient level.