October 18, 2024

AccorHotel

Queenstown

PART TIME

Guest Service Agent

Company Description
Welcoming each new and returning guest with courtesy and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of Queenstown, you will anticipate guests’ needs and offer
recommendations that make their stays even more special.
With each personalised experience you create, the more you can enjoy each day, taking Pride in every memorable moment.

Job Description

Welcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrival
Provide efficient, friendly and professional service to all guests.
Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
Take a positive problem solving approach with issues and concerns
Assist in the management of the Front Office operation to achieve a reputation as a market leader in individualised customer focused service
Provide high standard of service to all hotel guests – specifically anticipating and pro-actively attending to guest requests and event/activity bookings.
Co-Ordinate Group arrivals (including welcome), departures and check-ins and assist with activities during their stay.
Ensure professionalism and accuracy with information and billing during arrival and departure.

Qualifications

Previous experience within Hotel Guest Services Front Office area and proficiency in Opera or other PMS
Effective time management
Immaculate grooming and personal presentation
Articulate communication skills and an understanding of luxury guest expectations.
Self motivated and enjoy working autonomously
Friendly and engaging
Co-ordinate various tasks simultaneously
Excellent English communication in written and verbal.
Clean police record

Additional Information

Your personal loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.
Daily staff meals during work hours provided.
Ongoing reward and recognition incentives and awards.
Opportunities for further development and worldwide career progression within Accor.
Work for a world-leading Global hotel company.