Experience Manager – International Antarctic Centre - New Zealand Jobs Opening

September 24, 2024

Real Journeys

Christchurch

OTHER & FULL TIME

Experience Manager – International Antarctic Centre

The International Antarctic Centre is a world-class visitor attraction offering immersive experiences that bring the wonder and adventure of Antarctica to life. We're seeking an exceptional leader to join our team and drive operational excellence.
As the Experience Manager, you will play a pivotal role in shaping and delivering unforgettable experiences for our visitors. You'll lead the operational aspects of the International Antarctic Centre, ensuring a customer-centric focus on our products and experiences.
As the Experience Manager, you will be responsible for leading and managing the day-to-day operations of the International Antarctic Centre. This role requires strong leadership skills to guide direct reports and ensure all deliverables are achieved. You will align policies, procedures, and activities with the operational business plan while developing and implementing strategies to enhance visitor experiences. Managing budgets and overseeing the financial performance of operational areas will be crucial, as will maintaining high standards of health and safety compliance. A key focus of this position is driving continuous improvement in both customer satisfaction and operational efficiency, ensuring the International Antarctic Centre remains a top-tier attraction.
Qualifications and Experience

Experience in a supervisory or management role, preferably in tourism or a related field

Proven leadership skills with the ability to inspire and motivate teams with excellent interpersonal and communication skills

Strong planning and organisational skills

Financial management experience

Proficiency in computer skills and relevant software

Valid driver's license

What do you get from us?

A unique opportunity to work in an exciting, Antarctic-themed environment

Competitive salary and benefits package

Professional development opportunities

The chance to make a real impact on one of New Zealand's premier tourist attractions

If you're passionate about creating exceptional visitor experiences and have the leadership skills to drive operational excellence, we want to hear from you. Join us in bringing the magic of Antarctica to life for visitors from around the world!
To apply, please click Apply now!