Customer Support Adviser

September 16, 2024

Medical Assurance Society

Wellington City

FULL TIME

MAS is a New Zealand-owned insurance and investment company that's been enhancing the financial health and wellbeing of our Members since 1921. We offer a range of insurance and investment options to help grow our Members' wealth and protect what's important to them. We're currently taking expressions of interest for our upcoming assessment centre days on the 14th and 15th of October 2024.
We're looking for customer service professionals to provide exceptional service to our MAS Members. You'll play a key role in supporting our Members by responding to their queries via phone and email, while being supported by an amazing team every step of the way. If you are a great communicator, enjoy problem solving, thrive in a team orientated setting and can commit to a start date of 25 November 2024 then we would love to hear from you.
The initial training period of 2 weeks will be full-time, 8.30am - 4.30pm. After this, there are a variety of hybrid shifts available Monday to Friday, 8:00am to 5.30pm.

What a day in the role might look like

Providing exceptional service for all our MAS Members, handling a mix of inbound phone calls and emails in a fast-paced environment.
Navigating various underwriting scenarios for general insurance products.
Identifying opportunities to cross-sell other insurance products ensuring our Members have the best cover available to them.
Maintaining a high level of accuracy when gathering and processing information.

Key attributes and experience we are looking for

Our ideal candidate will have experience in a phone-based customer service role, where you have had to navigate multiple systems. However, we are open to giving people without this experience an opportunity if they have the right attitude and a willingness to learn.
Knowledge and understanding of what makes a great Member experience.
A high standard of written communication and interpersonal skills is a must.
A self-starter with the ability to work independently and effectively under pressure.
Great time management, organisational skills and resilience are also super important to be successful in this role.

What's in it for you

Comprehensive training to equip you with the knowledge and skills needed to excel in the role.
A flexible work environment, we have a guideline for our people to be in the office 3 days a week, the other 2 days are flexible.
Health and life insurance for you and your family.
If you join our Kiwi Saver scheme, we will contribute 4%.
Additional leave, including a volunteer day and 2 additional MAS days just for you.
Being at your best means caring for you, so we offer wellbeing benefits including flu vaccinations.
Learning and development, we will build your skills and insurance knowledge quickly - we foster growth whether it's on the job, formal training, or something else.

If you're keen to work with us, we'd love to hear from you. To apply confidentially, please apply now. MAS is an equal opportunity employer, and we welcome diversity.

We regret to inform you that this job opportunity is no longer available