October 25, 2024

Auckland Transport

Auckland City

OTHER

Customer Services Retail Channel Lead

Develop and build meaningful relationships throughout our communities.
Work in a fast-paced environment where no two days are the same!
Develop your career with AT!

Auckland Transport (AT) is on a mission to transform Auckland into a vibrant city that moves, so that Aucklanders can connect with the people and places they love. Be part of Auckland's exciting future and development. From transport infrastructure to customer-focused solutions, we're creating seamless journeys across our city that enable businesses and Aucklanders to thrive.

Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland. Transport has the potential to shape our city for the better - from the streets we live, work and spend time on, to the trains, bus services, cycle and walkways we use every day.

Te Whiwhinga mahi | The opportunity

Are you ready to make a significant impact in the world of retail and public transport? Auckland Transport is seeking an energetic and enthusiastic Retail Channel Lead to join our team and help transform our retail network! We are in an exciting time of change with the introduction of contactless payments on the horizon, and we will soon be joining the wider national ticketing system called Motu Move (~2028). In the meantime, there is still plenty of work to be done.
As part of your position as a Retail Channel Lead, some of your key responsibilities will be:

Collaborate with external and internal stakeholders to evolve the AT HOP retail strategy and contribute to driving AT's accelerators.
Undertake periodic retailer visits with the team and ensure we stay ahead with a prescribed set of key drivers.
Oversee the procurement and consumables management for ATHOP card and retailers, delivering sustained seamless service across AT HOP retail channel, while handling BAU retail operations.
Support the Optimising of our CSC and 3rd party retail locations to meet community and organisational needs.

Nā tāu rourou | What will you bring?

As a seasoned professional, you will bring significant experience in the customer services industry, along with a proven track record of achieving business KPI's on a continuous basis. Along with this, we are looking for someone that has:

Excellent negotiation and communication skills across multiple channels
Intermediate computer skills (MS Office Suite, Visio). Experience with ticketing systems is also an advantage.
Minimum of 4 years' experience within AT's Customer service/HOP support team or 3 years' experience as an account manager, customer service.
Customer-centric approach with excellent interpersonal and relationship skills.
A full clean driver's license is required.

Ko mātou tēnei | Our Organisation
At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.
In addition, we also offer:

Investment in your professional development and training
Opportunity for greater leadership and accountability
Modern CBD (Wynyard Quarter) waterfront-based office
Paid parental and partner leave
Study assistance
Health and Wellbeing benefits
Professional memberships
AT Connect groups such as Mana ka Māori, Women@AT, and many more!

Tono mai ināianei! | Apply Now!
Come join us in in shaping the future of transport in Auckland - apply today with an updated CV and cover letter.
Ka tiaki mātou i te hunga katoa ka eke waka i Tāmaki Makaurau.
We tiaki all those who use transport in Tāmaki Makaurau.
Please contact Steve on steve.kahi@at.govt.nz for any further information or questions.

#LI - SK1