Job Opportunities in New Zealand

Keen to apply your service skills in a tourism environment? We are looking for Customer Service Team Members to support us over our peak summer season from October – May.

About You: Passionate about people with a “can do” attitude. You are as comfortable with sales and service as you are with varied admin and data entry.

About Us: Kaikōura is one of the best places in the world to encounter wild dolphins and albatross in their natural environment. Operating ethically and sustainably for over 35 years; we have had the privilege of introducing people from all over the world to bucket list experiences. As the initial point of contact and communication hub of our business, our customer service team sets the tone and is committed to delivering friendly, professional service that makes every guest feel welcome.

The role:
Responsible for handling all general enquiries and reservations for our Dolphin Encounter and Albatross Encounter tours, in person via email and over the phone.
Varied administration from booking management to tour check in to filing and replenishing supplies.
Working alongside our retail team supporting sales and maintaining the presentation of our store.
Shifts include opening and closing, along with cash handling and some relief cover for our café when required.

What we are looking for:

• Customer service orientation and experience, ideally with some knowledge of reservations and sales.
• Organised with a strong detail focus.
• Competence in Mircrosoft Office, and ideally familiar with databases.
• Team spirit, flexible and adaptable, with infectious positivity and a solid work ethic.
• On your feet all day at our standing desk, you are a resilient self starter who likes to keep busy.
• Fluency in English. Other languages are a great bonus but not essential.
• A work visa valid for the whole summer season.

Schedule Details:
Hours are flexible to meet business and customer demand. We are a 7 day a week business and working on public holidays and at weekends will be required. Shifts are typically 6-10 hours in duration and fall between the hours of 7am and 7pm daily. We roster a 4-5 day week, with 2-3 fixed days off, which are likely to fall mid-week.

Why Join Us?

• Great team: work with a likeminded, friendly team who love what they do!
• Be part of a world class experience: delighting customers from all over the world.
• Benefits: a genuine interest in and support for your ongoing development. Staff discounts across the wider business and the opportunity to swim with dolphins on your days off!
• Lifestyle: enjoy the village community and outdoor lifestyle of Kaikōura.

If you’re excited about this opportunity and meet all of the applicant requirements; we would love to hear from you!

Please complete our application form below, attaching your CV and a cover letter explaining why you’re the perfect fit for this role.

***We respectfully request no agencies please***