Job Opportunities in New Zealand
September 16, 2024
Primary Connect NZ
Mangere East
FULL TIME
Customer Service Specialist - Primary Connect+
- Drive and Enable Supply Chain solutions working with customers, carriers and 3PL providers
- Based in Favona, with some opportunities for flexibility
- Supportive culture, attractive salary & a suite of team benefits including a grocery discount card
We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’
Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
Primary Connect+ is a 4PL logistics solution provider that services our vendor community. We’re a team with great energy and enthusiasm who build on existing relationships with customers, carriers and our DC partners, so we can continue to expand and grow our business further.
About the Role | Mō te Tūranga
Joining our Primary Connect+ team you’ll take accountability for delivering operational support and a customer experience that is second to none! Whether it be working with our customers, carriers, our replenishment team to our DCs, you’ll be the specialist managing relationships with our stakeholders and working through problems to ensure our operation runs smoothly, efficiently and that we are consistently delivering solutions.
Key responsibilities include:
- Customer issue resolution - work between customers and transport providers to ensure that any exceptions are resolved in a timely manner
- Where reoccurring service issues occur, work with customers and carrier partners to solve the root cause, using a continuous improvement mindset
- Exception management including: claims, late pick ups, late deliveries, providing evidence of POD, ULD exception management, re-bookings, returns etc
- Manage a high volume of inquiries from internal and external stakeholders End to end management and monitoring of internal shipping containers
About You | Mōu
This is a business critical role where bottlenecks or issues could slow our whole network so you’ll be an absolute go-getter, able to work at pace and to deadlines with exceptional problem solving, conflict and resolution skills. A strong communicator, you’ll be able to encourage authentic conversations, challenge constructively and work collaboratively with various stakeholders to bring about solutions.
To succeed in this role it will be ideal to bring 2-3 years of logistics / transport experience and customer service / customer facing within a fast-paced, busy dispatch or operations support environment.
You will bring:
- Transport, logistics or general Supply Chain experience preferred
- Intermediate Excel or Google sheets skills
- Customer service - friendly, approachable, likeable and enthusiastic
- Strong planning and organisational skills
- Self-motivated and able to work as part of a team as well as autonomously.
- Excellent communication skills
Our Benefits | To Tatou Painga
As a Woolworths team member you will receive a generous salary as well as:
- Regular pay reviews
- Supportive team environment
- Ongoing development within an ANZ team and access to COE/specialist career opportunities
- Global and local career opportunities
- Grocery discount card - 5 -10% off your groceries!
- Half price online delivery and free online delivery for new parents
- Employee Assistance Program
- Discounts on health insurance, dental, optometrists, gym memberships, JB Hi-Fi, PB tech and many more!
- Samsung partnership - AMAZING discounts
With over 185 stores and 20,000 team members across Aotearoa, we've made it our mission to make Kiwi lives a little better every day.
We're friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you'll be working with a business that touches the lives of three million New Zealanders a week.
Come as you are | Nau mai, whakatau mai
We’re an equal opportunity employer and are committed to the principle of equal opportunity for all.
If you’re smart and good at what you do, let’s work together | Me mahi tahi tatou
We regret to inform you that this job opportunity is no longer available
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