Job Opportunities in New Zealand
October 16, 2024
New Zealand Government
Wellington City
FULL TIME
Customer Service Representative
- Permanent full time | $66,000pa + KS
- Excellent training, development, and career opportunities'
- 5 weeks annual leave + great benefits'
- Based in our Wellington office | 2nd December start
Te Whiwhinga mahi |'The opportunity'
Come and be part of a special organisation that is connecting Aotearoa in more ways than one!'
We are looking for experienced Customer Service Representatives. These roles are more than simply "answering the phone", you will be the voice of New Zealand Transport Agency Waka Kotahi.
In these roles you will be the first point of contact for our customers. By delivering outstanding service through both inbound phone-based support as well as email interactions along with administrative duties.
You'll provide timely and accurate advice and make a positive impact on our customers' experience.
We will provide you with on-going training and support to enhance your existing skills and confidently problem solve our customers' needs.
For more information, view the position description here.
We will be shortlisting as applications come in so don't delay!
Hours''
We are currently recruiting for hours between Monday to Friday 7.55am - 6pm. Full time, 40 hours per week - rotating weekly shifts within the hours above. Rosters are published every 3 weeks
Ko koe tēnei | About you''
We would love to see a diverse range of background and experience, but a few things stand out to us that make a great Customer Service Representative.'
- A passion for delivering outstanding customer service'
- Great communication skills'
- An ability to flex and adapt'
- An energetic attitude
- An innovative approach to problem solving and working smarter'
- Experience working in a Contact Centre
- Great attention to detail and be able to retain complex information
- Have the willingness to learn and have a high level of computer literacy
You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.'
These roles have a start date of the 2nd December.
Ko wai mātou |'About us'
At NZ Transport Agency | Waka Kotahi, it all starts with our people. The organisation's performance and success depends on the people who choose to make this a great place to work and make a difference for Aotearoa. Waka Kotahi has a strong future focus, understanding that new'technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years time.'
The Customer and Services Group helps deliver a positive land transport experience by making interactions with Waka Kotahi products and services simple, easy to use and effective for users.'
Along with our other benefits we also have new Waka Kotahi Life, Income Protection and Critical Illness Insurance scheme available for permanent employees.
'
Rā Katinga | Applications close: 27 October 2024
For further information, email: careers@nzta.govt.nz
To be considered for this position you must have a legal right to live and work in New Zealand.
NZTA| Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.
Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
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