Customer Service Advisor

August 22, 2024

Toyota

Wellington City

As the face of our Service Department, this exciting role revolves around our after sales operations and administration. We’re looking for an individual with confidence in customer interaction, and a passion for customer service and hospitality. Customers and customer interactions are the most important part of our business, and you would be at the forefront of these interactions every day!
The Position:

Based in our Wellington branch

Booking all service and repair appointments

Seeing customers in and out of reception

Advising customers on their servicing requirements and costs involved

Responding to all customer questions and enquires in a timely manner and ensure the customer is well informed throughout the entire process

Providing a great customer experience and being a role model for exceptional customer service at all times

Requirements:

Experience in the automotive industry is an advantage although not necessary

Experience in a hospitality, retail or other customer-focused role is preferred

Strong communication and interpersonal skills combined with excellent phone manner

Confidence in dealing with challenging customer concerns resulting in excellent outcomes for both the customer and the business

Clean and current restricted or full driver’s license

As we are a 6 day a week business some weekend work will be required. Saturday mornings only.

We offer a competitive remuneration package, great working and team environment. As well as ongoing support and training through Toyota New Zealand. This role is a great stepping stone to a career in the automotive industry, the opportunities for advancement and development are endless!
If this sounds like you, APPLY NOW. if you want to hear more about the role, please contact hr@rb.toyota.co.nz .
We look forward to hearing from you!
Applications close 22 September 2024. Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.