Customer Care Coordinator | Henderson NZ (Casual) - New Zealand Jobs Opening

September 12, 2024

WS Audiology APAC

Auckland City

OTHER

Customer Care Coordinator | Henderson NZ (Casual)

Purpose-led customer care.
Career development opportunities within a global organisation

At Bloom Hearing Specialists, we operate a global network of hearing stores equipped with the latest technology and, most importantly, the best people. We have a track record of offering and actively supporting progressive career pathways for our employees to grow and develop in the pathway of their choice.

What your day will look like

Engaging with customers over the phone, email, and in the clinic to answer enquiries, provide product information, and offer personalised solutions.
Scheduling appointments for hearing assessments and consultations with our expert audiologists.
Assisting customers in navigating our range of cutting-edge hearing devices and accessories.
Resolving concerns and ensuring a seamless customer experience that leaves a lasting positive impression.
Local marketing engagement to promote your clinic.

What you bring

Prior experience delivering high-quality customer service in a retail or allied health environment.
Strong computer literacy skills and the ability to pick up multiple programs with ease (CRM, phone, appointment book management)
A proven track record in managing competing priorities within a busy environment
High attention to detail with a solid administration background and a strong team player
A positive and team-orientated attitude with the ability to work autonomously

Culture and Benefits

Training and development opportunities to keep skills up to date
Opportunity to work alongside a global retail team
Monthly clinic-based incentives
High performance and supportive work culture
Employee Value Awards
Discount on hearing aids for employees, friends, and family
Annual flu vaccinations
Employee Referral Program
Paid Parental Leave
Employee Assistance Program (EAP)

Our Values
In addition to the above, will be your commitment to being part of the bloom hearing customer journey according to the WSA values of Going Beyond Together, Pioneering for Better Solutions and Passion for Impact.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer committed to creating an inclusive employee experience. Regardless of race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Candidates will be required to undergo a police check as a condition of employment . This check will be conducted in accordance with applicable laws and regulations and will be used to assess the candidate's suitability for the position.
Applicants must have valid authorisation to work in Australia. We are unable to sponsor work visas or accept applications from individuals holding student visas.

We regret to inform you that this job opportunity is no longer available