October 9, 2024

Hilton

Queenstown

FULL TIME

Commercial Director

Commercial Director
Working for Hilton
Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.
Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and Double Tree by Hilton Queenstown, and our Team Members get to work across both properties.
Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. And, our amazing Team Members
What will I be doing?

The Commercial Director, is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel in APAC
A Commercial Director will be lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop and evaluate the commercial team members on the agreed KPI’s, whilst working effectively as part of a 4D structure on property. Specifically, a Commercial Director will perform the following tasks to the highest standards:

Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams, To include but not limited; All Rooms, GC&E, F&B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.
Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.
Ensure Business Review Guidelines (current to + 5 years) all Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.
Support various On Property, RDOS’s, and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.
Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.
Develop and maintain strong relationships with all stakeholders, owners, hotel teams, Hilton matrix support teams to ensure commercial benefits of the hotel.
Liaise with VP of Operations, presents commercial strategies to Regional Team and key stakeholders.
Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).
Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.
Participate in the leadership activity of the Hotel and Region.

What are we looking for?

A Commercial Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Minimum of 3+ year’s hospitality/travel industry experience in a revenue generating or commercial services role.
Minimum of 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups
3+ experience working in a collaborative/matrixed environment
3+ years working with departmental financial data to make strategic/tactical decisions
3+ years of experience evaluating and identifying business opportunities for a business
At least 3 years of experience managing a sales or commercial team
Fluent in English

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

3+ years working in a multi-complex hotel/travel industry environment
Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance

Thrive at Hilton
Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member’s professional needs. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues. See how this innovative program could help you achieve your personal dreams:

Workplace flexibility (work life balance)

Professional leadership development framework

Worldwide career opportunities

Access to Hilton University and over 5000 online learning programs

Free events and activities

Discounted gym membership

Free staff meal and daily dry-cleaned uniform

Discounted accommodation and food & beverage rates globally

Participate in ongoing recognition programs

Diverse by nature and inclusive by choice

Support to participate in a variety of local volunteer activities

Fast track to Hilton Honors Silver status

When you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members. Wherever you are in the world, you share a special connection and sense of community that makes #Team Hilton a great place to be your best. Get insights into work at Hilton, and see what our Team Members have been up to by searching @hiltoncareers on Facebook, Linked In and Instagram.