Job Opportunities in Netherlands


September 13, 2024

Medtronic

Heerlen

OTHER


Diabetes Patient Services Support Dutch /English

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and be part of our commitment to the health of others.
Our Dutch team builds strong and lasting business relationships with hospital staff, medical associations, and opinion leaders, to achieve that goal. By demonstrating medical-technical expertise and partnering closely with physicians and research institutes, we drive innovation, transform technologies, and help shape the industry.
You will be responsible for:
  • Using proficient disease and therapy knowledge to support customers to deliver safe and reliable customer service and product oriented technical support for Medtronic Diabetes customers. Acting on training and coaching to ensure up to date product and system knowledge is maintained to meet our expected quality standards and set operational targets.
  • Responding to inquiries from customers concerning product operation, troubleshooting, specifications, warranty, and parts/accessories.
  • Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
  • Effectively communicating with customers to resolve issues and answering questions according to department protocols and requirements. Ensuring support and solutions provided are aligned with Department and Standard Operating Procedures and coordinating the return flow for all Diabetes products for quality analysis.
  • Accurately and consistently documenting customer feedback and troubleshooting completed.
Must Haves
  • At least 1 year of customer service or support experience in a contact centre, office or helpdesk environment or relevant work experience
  • Completion of secondary school
  • Strong oral and written language skills in: Dutch and English
  • Effective multi-tasking (navigating between programs to access customer data and input text during call)
Nice to Haves
  • Post-secondary education
  • Experience using: SAP and MS Office suite (Word, Excel, Outlook)
  • Experience troubleshooting medical equipment/services in contact centre/helpdesk
Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity
here

Latest Job Opportunities


September 25, 2024

Tamarschool
Leerkracht voor de startklas (groep 1 en 2)

Den Haag

OTHER

View Details

September 25, 2024

Docenter
FREELANCE LEERKRACHT GEZOCHT – per 1 november

Den Haag

OTHER

View Details

September 25, 2024

Gro-up kinderopvang
Pedagogisch medewerker op het Meeuwennest

Zoetermeer

OTHER

View Details

September 25, 2024

UN1EK
2 LEERKRACHTEN BOVENBOUW KC HET VISNET

Vlaardingen

OTHER

View Details

September 25, 2024

UN1EK
ZORGCOORDINATOR KC HET VISNET

Vlaardingen

OTHER

View Details

Similar Jobs


September 24, 2024

OLVG
Kinderdiabetesverpleegkundige Diaboss

Amsterdam

OTHER

View Details

September 13, 2024

Amsterdam UMC
Medewerker Patiëntenvervoer & Beddentransport

Amsterdam Zuid

OTHER

View Details

September 19, 2024

BovenIJ Ziekenhuis
Medewerker Patiëntenvervoer

Amsterdam Noord

OTHER

View Details

September 19, 2024

Antoni van Leeuwenhoek Ziekenhuis
Lid van de Patientenraad

Amsterdam

OTHER

View Details

September 17, 2024

Deventer Ziekenhuis
Lid patiëntenraad

Deventer

OTHER

View Details

September 20, 2024

Radboudumc
Secretaresse patiëntenzorg Nierziekten

Nijmegen

View Details

New Jobs from This Company


October 11, 2024

Medtronic
Quality Eng I

Tijuana

OTHER

View Details

October 10, 2024

Medtronic
Supervisor de Calidad Sr

Tijuana

OTHER

View Details

October 10, 2024

Medtronic
Microbiologist I

Ciudad Juárez

OTHER

View Details

October 9, 2024

Medtronic
Manufacturing Eng II

Tijuana

OTHER

View Details

October 9, 2024

Medtronic
Tecnico de Laboratorio I (Jueves a Domingo 1T)

Tijuana

OTHER

View Details