Job Opportunities in Morocco
September 17, 2024
TUI Group
Casablanca
FULL TIME
Hotline Agent - Morocco
Casablanca, MAR Hybrid Full Time 125917 40
Join our TUI Global Business Services Team in Morocco as Hotline Agent and provide excellent service and problem solution to German-speaking and global customers, retail agencies and internal partners within TUI.
ABOUT THE JOB
Main responsibilities
Handling remote customer relations:
ABOUT YOU
Minimum Working and Intellectual abilities
ABOUT OUR OFFER
We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA
ABOUT THE JOB
Main responsibilities
Handling remote customer relations:
- Applying remote customer relations techniques
- Greeting and taking charge of the caller
- Handling remote requests (multi-channel: inbound/outbound/back office, etc.)
- Using remote customer relations tools
- Handling difficult situations
- Handling written customer relations (mail, email, SMS, chat, etc.)
- Effectively manage your activity in terms of flows and the team
- Keep abreast of changes in the environment, products and services
ABOUT YOU
Minimum Working and Intellectual abilities
- A high knowledge of Tourism & hospitality industry
- Previous experience as manager of Customer Relationship
- Baccalaureate and above in all disciplines
- 6 months to one year preferably in offshoring and/or contact centres
- Excellent command of office automation tools: (Excel, Word)
- C1 level in German and English (spoken, written and read)
- Dutch and Spansih languags are nice to have
- Thoroughness
- Analytical skills
- Good communication skills
- Good interpersonal skills
- Open-mindedness
- Negotiation skills
- Ability to convince
- Organizational skills
- Stress management
- Ability to listen
- Confidentiality
ABOUT OUR OFFER
- Working in the leading global tourism group: we thrive by working within intercultural environments, where you’ll have opportunities to work with international projects and teams.
- Mobile working and flexible working hours: We believe that work is something you do, not where you go. Our offer: our TUI Ways of Working (hybrid working) & TUI Workwide (Working from abroad).
- Development and career opportunities: We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities.
- Personal benefits: We offer attractive remuneration, generous company discounts, extensive health & wellbeing offers and much more.
We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA
We regret to inform you that this job opportunity is no longer available
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