October 7, 2024

One&Only Palmilla

San José del Cabo

Waiter Room Service

Room Service Waiter

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Follow the service sequence used in rooms; always seeking the complete satisfaction of our guest.
Recover or return to base all (dead) services reported as consumed that were sent to the rooms or general areas.
Prevent any negligent accident that may cause physical harm to guests or colleagues, always maintaining broad and clear communication with supervisors and managers.
Follow the appropriate and established payment standards.
Be informed of the department's specials, dishes and menu changes as well as the list of drinks including wine that are offered to guests. Be present at the shift meeting with daily information (Breafing or Line up).
Greet and communicate with the guest when necessary in a friendly and helpful manner, always trying to call them by name.
Cooperate interdepartmentally with colleagues and coworkers to satisfactorily cover any special guest request.
Communicate to supervisors, manager and colleagues any ideas to improve service levels and guest satisfaction applicable within the consumption center.
Maintain a positive and professional attitude during work days with guests and colleagues, always focused on working as a team.
Demand that a daily review of their tasks and activities be carried out by the manager and supervisors before leaving the work area.
Show up 10 min. before their established schedule according to their job role.
Check and ensure that their service station has all the necessary equipment.
Must master the menu 100%, preparation time and method, and ingredients.
Knowledge of the wine and liquor menu.
Ensure that their service station has the mise en place according to the standard.
Performs the pre-established opening and closing tasks for food and beverages designed specifically for the consumption center, through an organized and equitable role.
Places the dishes, plates and glassware in the appropriate place.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.