October 20, 2024

Capgemini

Aguascalientes

OTHER

Systems Engineer - Amazon Connect

RH: Raul García
Location: any state of Mexico
Industry - Sector: MALS
What you’ll do?

Following guidance from senior Engineers; implement contact flow routing using speech recognition (Lex), queues, routing profiles/skilling, users, porting of TFN and DIDs.
Adhering to work instructions from team, monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement fixes
Strengthen understanding in maintaining security, backup, and redundancy strategies as defined by senior staff

What you’ll bring:

Strong Working knowledge of AWS. AWS console, Amazon Connect, Lex, Lambda, Dynamo DB, Cloud Front, Cognito, Cloud Watch, etc.
Agile Methodology
Strong understanding of scrum practices, including writing user stories, prioritization, refinement, and other ceremonies
Experience with issues and project tools such as JIRA and Confluence

Soft skills:
Work Underpressure, Quality at work, Results Oriented
What can YOU expect in a career with Capgemini?

Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
Capgemini offers a competitive compensation and benefits package.
Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
Capgemini has developed its own way of working, the Collaborative Business Experience TM, and draws on Rightshore, its worldwide delivery model.

You will love this job because

Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

“At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position”