Job Opportunities in Mexico
November 15, 2024
Park Hyatt Los Cabos Hotel & Residences
Cabo San Lucas
OTHER
SPA MANAGER
Summary
Job Description:
The Spa Manager oversees the daily operations of the hotel spa, ensuring exceptional guest experiences, service quality, and operational efficiency. This role involves managing spa staff, coordinating treatments and services, handling guest inquiries, and maintaining spa facilities to create a relaxing, luxurious environment. The Spa Manager also works on marketing initiatives, financial planning, and developing strategies to enhance spa revenue and guest satisfaction.
Key Responsibilities:
The Spa Manager oversees the daily operations of the hotel spa, ensuring exceptional guest experiences, service quality, and operational efficiency. This role involves managing spa staff, coordinating treatments and services, handling guest inquiries, and maintaining spa facilities to create a relaxing, luxurious environment. The Spa Manager also works on marketing initiatives, financial planning, and developing strategies to enhance spa revenue and guest satisfaction.
Key Responsibilities:
- Guest Experience: Ensure guests receive excellent service, responding promptly to inquiries, requests, and complaints to exceed expectations.
- Team Leadership: Recruit, train, and supervise spa staff, conduct performance reviews, and manage scheduling to maintain a high level of service.
- Service and Treatment Management: Oversee the scheduling and coordination of spa treatments, ensuring the quality and consistency of services.
- Facility Maintenance: Ensure the spa’s cleanliness, safety, and presentation standards are upheld, coordinating with maintenance as needed.
- Inventory and Supplies: Manage inventory levels for spa products, linens, and other essentials, placing orders and maintaining relationships with suppliers.
- Sales and Marketing: Develop promotional campaigns and packages to attract new guests, coordinate with the marketing team, and increase spa revenue.
- Financial Management: Monitor revenue and expenses, assist with budgeting, and create reports to meet financial targets.
- Compliance and Safety: Ensure all spa operations comply with health, safety, and hygiene regulations.
Qualifications
Qualifications:
- Bachelor’s degree in Hospitality, Business Management, or a related field.
- Previous experience in spa management or a similar leadership role in a spa or wellness environment.
- Strong leadership, customer service, and interpersonal skills.
- Knowledge of spa treatments, products, and wellness trends.
- Advanced English C1
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