Job Opportunities in Mexico
November 15, 2024
Park Hyatt Los Cabos Hotel & Residences
Cabo San Lucas
OTHER
FRONT OFFICE MANAGER
Summary
The Front Office Manager oversees the daily operations of the hotel's front desk to ensure a high level of guest satisfaction, efficient check-in/check-out processes, and effective management of reservations. This role involves supervising front desk staff, managing guest relations, coordinating with other departments, and ensuring a smooth guest experience from arrival to departure.
Key Responsibilities:
Key Responsibilities:
- Guest Relations: Greet and welcome guests, address their needs, handle complaints, and ensure a high standard of service at all times.
- Team Leadership: Supervise, train, and schedule front desk staff to ensure efficient and friendly service. Conduct regular performance evaluations and provide coaching and support.
- Reservations Management: Oversee the reservation process, room assignments, and booking confirmations. Coordinate with the sales and reservations team to optimize occupancy and room rates.
- Financial Management: Manage daily financial transactions, including billing, room charges, and cash handling. Prepare daily reports for management and ensure accurate record-keeping.
- Coordination with Departments: Collaborate with housekeeping, maintenance, and other hotel departments to ensure all guest needs are met and issues are resolved promptly.
- Guest Experience: Implement and monitor quality standards to ensure exceptional guest experiences. Gather and respond to guest feedback to improve service quality continuously.
- Compliance: Ensure front office activities comply with hotel policies, safety standards, and legal requirements.
Qualifications
Bachelor’s degree in Hospitality, Business Administration, or a related field.
Proven experience in similar position, ideally in a hotel or hospitality setting.
Strong leadership, communication, and problem-solving skills.
Excellent organizational and multitasking abilities.
Customer-oriented mindset with attention to detail.
Advanced English C1+
Proven experience in similar position, ideally in a hotel or hospitality setting.
Strong leadership, communication, and problem-solving skills.
Excellent organizational and multitasking abilities.
Customer-oriented mindset with attention to detail.
Advanced English C1+
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