Job Opportunities in Mexico
October 10, 2024
NASDAQ
Moncayo
OTHER
Senior Analyst - Client Support, FinTech (Collateral Management)
We are seeking a Business Analyst with Collateral Management & Secfinance expertise to work in a customer-facing role, supporting the clients on Capital Market Solutions Application (Calypso). Your daily task is to address and resolve product issues related to the use, maintenance, and upgrade of the Calypso Application. You would also provide advice on the configuration and use of the Calypso Application and participate in the product enhancement request process. You work with customers, partners, and internal groups including engineering, quality assurance, product management, and customer delivery team. This position affords a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets
- Work collaboratively with case creators (customers, partners, and professional services) to resolve product issues they reported
- Work collaboratively with suppliers including product management, engineering, quality assurance, professional services, and other members of the product support organization to provide resolutions to reported problems
- Confirm submitted product support cases contain the information required to work starts
- Understand, analyze, and replicate product issues
- Provide known resolutions and/ or advice to customers, professional services, and partners
- Request product fixes from the engineering
- Create, test, and deliver hotfixes
- Maintain subject matter expertise in one or more asset class(es) and associated market trends by monitoring current industry research publications
- Participate in the creation of new tools or new processes to improve customer satisfaction or improve product support effectiveness/efficiency
- Ensure assigned product support cases are moving as quickly as possible through the product support process flow and escalate issues to product support management when necessary
- Work on special projects as assigned
- Bachelor's or Masters degree in Business / Finance field or equivalent
- Good understanding of financial products in general and more specifically that of fixed income securities, Repo/Security Lending products, and derivative markets (OTC and Exchange Traded). Expertise in other financial products like interest rate derivatives, foreign exchange, and other derivatives is an added advantage
- Advanced knowledge of Collateral Management and margining
- Good Understanding of one or more aspects of Trading and Trade processing: trade capture, pricing and valuation, settlement and netting, cash flows, position management, and corporate actions
- Business Analysis Skills with a very strong Mathematical and Analytical Background
- Professional working proficiency in English is a must
- Knowing Java is not mandatory but will be an added advantage
- Ability to work with minimal supervision, be a fast learner, self-motivated, team player and collaborator with strong problem-solving skills
- At least 3 – 5 years of relevant, working experience within the banking/financial industry
- Settlement, Marging Calls
- Experience of working in a Software company and/or knowledge of Object Oriented Programming is a plus
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
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