Job Opportunities in Mexico


October 28, 2024

Advanced Energy Industries, Inc.

Mexicali


RAM Admin

RMA ADMIN


RESPONSIBILITIES:
Duties and Responsibilities

  • Create RMA Number (in SAP)
  • Check Warranty entitlement
  • Provide Shipping instructions to customer
  • Inform CQM, FA Team/ Pre-alert factory or DE of a forthcoming RMA.
  • Coordinates with Calexibo, logistic hub for Customs clearance.
  • Creates repair order
  • Creates delivery note
  • Create/Release Invoice for NFF/Customer-induced defects
  • Monitors Warranty Returns from customer
  • Monitors Receipt
  • Monitors FA update
  • Monitors Shipment
  • Monitors RCCA/8D
  • Update customer on status (with CQM) until Notification is closed
Report Turn-around time and results


QUALIFICATIONS:


  • With excellent organizational skills.
  • With basic knowledge in a manufacturing process and logistics.
  • Computer literate; With at least basic knowledge on SAP or any MRP system.
  • Must possess certain skills, such as communication (oral and written), attention to detail, time management, customer service, record keeping.
  • Can speak English and Spanish.
  • Fast-learner


EXPERIENCE:

  • With at least 1~2yrs experience in customer service or administrative assistant.


EDUCATION:

  • A graduate of any 4-year Bachelor Science degree in business management, accounting, marketing or engineering course.

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