October 31, 2024

Tlaxcala

OTHER

Main Activities:

Follow up Order Execution (EDI, delivery creation, shipment...) : complete process since Order entering till order shipped .

Follow up portfolio & KPI’s of service & Root Cause analysis
Reporting main KPIs (OTDS/C, CCL, BOL, NOR, LOQ...) to customers & Participation in SIM
Ensure respect of SLA and customize as needed
Be the SPOC of the customer to forward VOC to internal team

Prepare set of documents requested by customer (Co’s, Insurance Certificate , Proformas , export documents, etc )
Ensure information flow : Lead times , delays , availability stock, blockage at SO / Material level , any other request in logistics .
Validate of the technical / sales orders
Urgencies / critical request and returns / Quality request follow up
Support to the CCC / BU

Propose and participate on new improvements
Handling customer claim request (LCR or CCMP)
Participate in visit and/or consultation of customers and front offices to understand the different logistics solution needs, priorities and expectations per customer segment

Main Activities:

Follow up Order Execution (EDI, delivery creation, shipment...) : complete process since Order entering till order shipped .

Follow up portfolio & KPI’s of service & Root Cause analysis
Reporting main KPIs (OTDS/C, CCL, BOL, NOR, LOQ...) to customers & Participation in SIM
Ensure respect of SLA and customize as needed
Be the SPOC of the customer to forward VOC to internal team

Prepare set of documents requested by customer (Co’s, Insurance Certificate , Proformas , export documents, etc )
Ensure information flow : Lead times , delays , availability stock, blockage at SO / Material level , any other request in logistics .
Validate of the technical / sales orders
Urgencies / critical request and returns / Quality request follow up
Support to the CCC / BU

Qualifications

Bachelor’s in supply chain, Logistics, Business or Operations Engineering
Ability to look at the numbers, trends, and data and come to conclusions based on the findings
Ability to communicate clearly and professionally, both verbally and in writing
Ability to make independent decisions with little supervision
Ability to proactively seek out information, training, and other resources needed to facilitate continual professional development necessary to be successful in this position
Partner, influence, collaborate & communicate across the enterprise and with the relationships built outside
Independently solve problems and make decisions for primary and strategic execution and tactical issues within the relevant portfolio of projects and or processes.
Work within peer group and leadership infrastructure to ensure that best practice and opportunities are delivered.
Strong verbal / presentation and written communications skills working in a complex organization.
Fluent in English
Experience with SAP is a must
Leadership
Proficiency user of Microsoft Office