October 29, 2024

Brady Mexico S. de R.L. de C.V.

Tijuana

OTHER

Order Management Representative (Pacifico, Tijuana)

Descripción y detalle de las actividades

We are currently in search of an Order Management Representative to provide new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints while adhering to SOX and ISO requirements to drive a best-in-class customer experience. Responsibilities are within the Customer Support / Operations Function as a generalist or in a combination of disciplines.

Experience

Previous experience in order management, customer service, or a related field.
Familiarity with order processing systems and software.

Skills

Strong communication skills, both verbal and written.
Excellent organizational and time-management abilities.
Proficient in Microsoft Office Suite (especially Excel) and order management software.
Attention to detail and accuracy in data entry.
Ability to handle multiple tasks and prioritize effectively.

Experiencia y requisitos

Responsibilities:

Handles each customer interaction, whether phone or email, from start to finish including customer consultation, quotation, order management, and cross-functional collaboration to ensure complete customer satisfaction.
Through training and other learning opportunities, maintain a working knowledge and sufficient technical knowledge for all products of the division, and major product lines for other divisions to properly advise customers
Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions
Develops relationships with customers and uses product and process knowledge to provide an unrivaled customer experience
Understands and contributes to company goals, missions, and philosophies as expressed by the customer service manager
Contributes ideas, decision-making skills and good judgment to achieve objectives
Objectively resolves customer inquiries and complaints from multiple channels effectively with moderate supervision
Customer Support Representative must become proficient in basic Trade Compliance and International Regulations to reduce risk of non-conformance for both the customer and organization
Provides customers product and service information and identifies application solutions to maintain revenue streams from customer relationships
Assess customer issues and identify resources and tools in order to provide solid solutions with an emphasis on minimizing customer effort
Identifies and initiates problem resolution by updating and delegating actions to teammates or leadership and validating completion of delegated actions for all open customer issues
Accountable to drive goals through individual metrics and a strong understanding of department, team, and individual goals
Initiates process improvement through collaboration with peers, inter-company departments, and leadership to exceed goals