Job Opportunities in Mexico
October 31, 2024
BoxBrownie.com
México
Onboarding Success Executive
We're seeking for an Onboarding Success Executive to join our expanding team.
Box Brownie.com is a fast-growing tech company based on the Sunshine Coast, QLD, Australia. We are the world leader in visual property marketing, with over 170,000 customers in 114 countries.
A fast-paced environment, where no two days are the same - bring your experience into a newly developed position. This role will provide additional support to manage the live tasks for the Onboarding Success Team, ensuring that all customer queries are addressed in a timely manner.
Responsibilities of the role:
As this role is home-based, you will need to have a reliable computer, high-speed internet, and an appropriate workspace. Availability for 8 hours per day, 5 days per week, is essential. Your own laptop or computer will be required.
Shortlisted candidates will join a group interview during the recruitment process.
Compensation aligns with the pertinent salary brackets for an Onboarding Success Executive in your area.
Schedule will be Night Shift: 00:00 to 9:00am AEST*
Onboarding includes 4 weeks training and a 6-month probation period.
If you're seeking a new challenge and embody these qualifications, click the “Apply Now” button below.
NOTE: Incomplete applications will not proceed to the next stage of the recruitment process. Please ensure all required files are uploaded accurately.
Box Brownie.com is a fast-growing tech company based on the Sunshine Coast, QLD, Australia. We are the world leader in visual property marketing, with over 170,000 customers in 114 countries.
A fast-paced environment, where no two days are the same - bring your experience into a newly developed position. This role will provide additional support to manage the live tasks for the Onboarding Success Team, ensuring that all customer queries are addressed in a timely manner.
Responsibilities of the role:
-
Customer Onboarding:
- Conduct personalized welcome calls based on tailored scripts for each customer segment (Real Estate Agents, Brokers, Property Managers, Developers/Builders, Real Estate Photographers, Short Term Rental Companies).
- Schedule and conduct follow-up calls/emails 3-4 weeks after the initial welcome call to ensure ongoing customer engagement and address any issues.
- Conduct live webinars and answer chats for prerecorded webinars for standard onboarding processes.
- Show customers how to use the Box Brownie.com system, set preferences, upload brand logos, and rework jobs.
- Ensure customers are familiar with the best practices for using Box Brownie.com’s services.
Sales and Cross-Selling:- Identify opportunities for cross-selling and up-selling during onboarding and follow-up calls.
- Highlight relevant services based on customer segment and individual needs.
- Use BB Admin to document all customer interactions and preferences.
- Maintain detailed customer profiles in the internal system, including preferences, logos, and job history.
- Assign customers to account managers for tracking and reporting on spend.
- Coordinate with Customer Service, Key Accounts, Production Support and Renders teams for smooth handovers.
- Use designated communication channels for efficient information sharing.
- Engage in continuous training and development sessions to stay updated on Box Brownie.com’s products, services, and best practices.
- Actively share insights and successful strategies with colleagues to foster a culture of learning and improvement across teams.
- Prioritize the growth and enhancement of exceptional onboarding techniques and customer engagement strategies, establishing a benchmark for other teams within the organization.
As this role is home-based, you will need to have a reliable computer, high-speed internet, and an appropriate workspace. Availability for 8 hours per day, 5 days per week, is essential. Your own laptop or computer will be required.
Shortlisted candidates will join a group interview during the recruitment process.
Compensation aligns with the pertinent salary brackets for an Onboarding Success Executive in your area.
Schedule will be Night Shift: 00:00 to 9:00am AEST*
Onboarding includes 4 weeks training and a 6-month probation period.
If you're seeking a new challenge and embody these qualifications, click the “Apply Now” button below.
NOTE: Incomplete applications will not proceed to the next stage of the recruitment process. Please ensure all required files are uploaded accurately.
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