Job Opportunities in Mexico
November 2, 2024
TE
San Pedro Garza García
FULL TIME & OTHER
Customer Success Manager for Financial Services
Key Responsibilities
Sueldo: $75,000.00 - $80,000.00 al mes
Beneficios:
- Customer Relationships
- Customer Insights: Collect and analyze customer feedback and data to inform strategies for both development and experience enhancements. NPS
- Customer Journey Mapping: Analyze the entire customer journey to identify touchpoints and improve the overall experience.
- Cross-Functional Collaboration: Work closely with marketing, sales, product development, and customer service teams to ensure a cohesive approach to customer engagement.
- Performance Metrics: Establish and monitor KPIs
- Problem Solving: Address and resolve customer issues promptly to enhance satisfaction and retention.
- Budget Management: Oversee budgeting processes, ensuring financial targets are met.
- Strategic Planning: Develop and implement business strategies aligned with organizational goals.
- Sales Strategy: Implement sales strategies that focus on customer needs, aiming to drive revenue through upselling and cross-selling opportunities.
- Customer-Centric Approach
- Strong Communication Skills
- Analytical Mindset
- Problem-Solving Skills
Sueldo: $75,000.00 - $80,000.00 al mes
Beneficios:
- Seguro de gastos médicos
- Seguro de vida
- Diurno
- Licenciatura terminada (Obligatorio)
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