November 2, 2024

Citi

Ciudad de México

OTHER

Manager de Control y Cumplimiento / AFORE

The Sales Support Senior Supervisor is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide a full range of sales support activities in coordination with the Consumer Sales team. The overall objective of this role is to drive the seamless delivery of support services to sales people and client segments.

Responsibilities:

Manage a team by coaching members, conducting performance evaluations, and recommending personnel action such as hiring and disciplinary actions
Advance business support engagements by coaching, instructing, and motivating sales partners
Advise and build relationship with sales team/leadership by resolving scenario questions and navigating internal resources and guidelines
Apply in-depth sales knowledge and industry expertise to develop and continually enhance sales practices to meet and exceed production goals
Maintain compliance and legal standards established by the company
Manage internal process and procedure execution and sustainability
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

2-5 years of relevant experience
Previous sales, call center and management experience preferred
In-depth knowledge of business development techniques and sales processes
Working knowledge of related industry practices and standards
Consistently demonstrates clear and concise written and verbal communication

Education:

Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Misión del Puesto:

Generar un sano ambiente de control en apego a la normatividad interna y externa que rige a los Sistemas de Ahorro para el Retiro, manteniendo un equilibrio entre el control y la Asesoría Previsional

Funciones:

Asegurarse que el equipo de Asesores Previsionales den cumplimiento a la normatividad interna / externa, por lo que debe ser un especialista en temas de control y normatividad.
Generacion y revisión de KPI´s.
Diseñar procesos de control.
Monitorear los casos de escalamiento y turnarlos a las areas correspondientes.

Requisitos:

Licenciatura terminada o 5 años de experiencia en areas de afore.
Indispensable tener conocimientos del Sistema de Ahorrro para el Retiro.
Indispensable tener conocimientos de la normatividad CONSAR.
Experiencia en puestos relacionados a temas de Control.
Ingles basico – intermedio.
Office basico – intermedio.
Experiencia con equipos a cargo.

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Job Family Group:
Consumer Sales -
Job Family:
Consumer Sales Support -
Time Type:
Full time -
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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