Job Opportunities in Mexico

Main Responsibilities

• Responsible for the planning and implementation of changes to the information technology infrastructure within established processes. This level works on low to medium complexity infrastructure problems; applies technology to meet specific needs, focusing on tasks with some complexity. The role provides infrastructure support and maintenance by planning work and coordinating with others to deliver functionality on a complete infrastructure technology of low complexity or a significant portion of a medium complexity infrastructure technology. This role relies on journey-level professional knowledge to develop simple designs to solve well-defined problems with guidance from more senior team members. Selection, planning, and implementation of changes to some subset of the information technology infrastructure.
• Requires some contacts with multiple functional and business partners on tactical issues and limited contact for planning issues. Receives guidance from Scrum Master or senior team member when needed. Work and decisions are performed within established guidelines and subject to review by supervisors before implementation.
• Monitors, applies changes to, and/or manages current information technology infrastructure to ensure high availability and optimal performance in an integrated environment.
• Performs and applies information analysis to resolve infrastructure problems. Delivers infrastructure technology for business requirements.
• Identifies, analyzes, selects, and applies with guidance, the appropriate new information technology infrastructure components within a diverse environment as required to support strategic business plans and processes.
• Participates on projects as a team member. Establishes, reports and monitors project measurement parameters.
• Works on projects that require contact with other Information Technology departments at the unit, division, or enterprise level.
• Completes changes and improvements to processes. This may include modifying existing operating systems, designs, or program code, or designing new processes. Responsible for communicating and recording change documentation.
• Excellence in verbal and written communication forms with emphasis on persuasive communication, tact and negotiation.
• Ability to manage many competing priorities/requests in a fast-paced environment.

What Skills You Need

• Required Experience:
• Information technology experience (support): At least 3 years.
• ITSM/ITIL knowledge.
• Experience in projects implementation.
• Data Analytics capability.
• Experience in IT processes improvement and automation (Knowledge of Scripting, APIs, Bots, Machine Learning, AI - Artificial Intelligence, Self-Healing). Experience in tools like Power Apps, Power Automate, Python, etc.

What Makes You Stand Out

• Experience working in an Agile environment.
• Experience working in the business and/or manufacturing environment.

Education

• Degree in an Information Technology discipline or equivalent experience.
• Advanced English (maintain fluent conversations).