Job Opportunities in Mexico

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.”
Be a part of something truly special! Join the pre-opening team of Four Seasons Cabo San Lucas at Cabo Del Sol as Guest Relations Agent. This expansive property will include 96 beautifully appointed guestrooms and 61 Residences, centrally located in the "tourist corridor" between Cabo San Lucas and San José del Cabo atop the breathtaking Baja California Sur with amazing views of the sea where the Sea of Cortez meets the Pacific Ocean. Amenities will include three restaurants, three resort pools, an open-air fitness center, Spa & Spa Garden, and a Clubhouse event facility.

Be You
The Guest Relations Agent is a key element for the success of the guest journey whose main objective is to recognize, meet & greet and anticipate the guest´s needs throughout their stay while curating memorable moments for them.

The Guest Relations Agent must be able to accommodate any reasonable guest request either personally or through the pertinent departments utilizing approved communication channels to ensure efficiency within the process.

The Guest Relations Agent will act as point of contact for VVIP´s and special attention guests assigned by management team throughout their stay.

The individual will handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

Requirements:

• At least 2~3 years of relevant work experience in Luxury Hotel.
• Self-driven and a strategic resourcing professional.
• Able to work independently and under pressure in a fast pace working environment.
• Good team spirit, cooperative with good communication and interpersonal skills.
• Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.
• Reading, writing and oral proficiency in both Spanish and English language
• Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening and overnight shifts.
• Attention to detail.
• Able to multitask and prioritize workload and projects simultaneously and efficiently.

Master Your Cratf

• Prepares and sets up “Welcome Experience” for every guest arrival in coordination with the rest of the Front Office Team (welcome beverage, cold oshi-bouri, etc.)
• Is able to perform a check in personalizing each interaction.
• Prepares and sets up “Farewell Experience” for guest´s departure in coordination with the rest of the Front Office Team.
• Connects with guests assigned on a daily basis, anticipates and coordinates any transportation need, restaurant reservation, etc.
• Plans and executes special and meaningful tokens/experiences for guests assigned throughout their stay utilizing approved vendors and budget.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, phone, FS Chat and by email.
• Utilizes a variety of computer systems to communicate with guests, run reports, etc.
• Communicates with internal personnel and departments via radio, Hotsos, Teams, and phones. Chat guests via messenger application and utilize Four Seasons guest recognition program.
• Works harmoniously and professionally with co-workers and supervisors.
• Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Guest Services and lobby coverage.
• Works closely with Guest Service staff to ensure smooth handling of guest luggage, guest escorts, deliveries and special requests.
• Perform other tasks or projects as assigned by management.

What to Expect:

• Be part of a caring team with a family spirit
• Have opportunities to build a successful career with global potential
• Work in a diverse and challenging environment and engage with the leadership team
• Be recognized for your accomplishments

About Four Seasons Hotels & Resorts:
Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping.

Service Culture
Currently operating 126 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

What it is Like to Work for Four Seasons Hotels & Resorts:
At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!
Learn more by visiting us at:
Company Site: www.fourseasons.com
Our Careers: Four Seasons Careers (myworkdayjobs.com)
Linked In: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
Facebook: https://www.facebook.com/Four Seasons Jobs
Twitter: https://twitter.com/Four Seasons Jobs

We look forward to receiving your application!