October 30, 2024

Momentive

Lomas Verdes

OTHER

Customer Service Manager

Job Title:

Customer Service Manager

Summary:

As a Customer Service Manager, you will utilize your leadership and interpersonal skills to manage and develop a team of customer service professionals. You will oversee daily operations, monitor team performance, and implement strategies to improve customer satisfaction.

You will motivate and inspire your team to deliver exceptional customer experiences. You will also develop and implement employee loyalty programs to foster a positive and productive work environment.

Responsibilities Include:

Ensure the management, development, and monitoring of the Customer Service team for all Momentive values, strategies, and policies;
Ensure effective and efficient Order-to-Cash process to maximize efficiency and service level;
Coach & develop Customer Service Representatives to emphasize their customer focus, customer intimacy, and communication;
Manage specific issues and alert the management of the associated business risks;
Monitor queues and backlog (distressed orders / holds/ Open Customer Claims );
Act as the referent for the commercial organization: account Managers positions;
Execute business continuous improvement plans;
Pilot the activity using the Customer Service KPIs dashboard, monitor the team's performance, and communicate with the main stakeholders.
Ensure full SOX compliance and related policies / DOA-associated
Perform annual performance and salary reviews for their direct reports

Qualifications:

The following are required for the role

10+ years’ experience in customer service
Bachelor’s degree or equivalent experience.
SAP SD module mastery
Fluent English language proficiency
Strong business acumen and strategic thinking
Excellent communication and presentation skills
Proven ability to build and maintain strong client relationships
Strong problem-solving and decision-making skills
Leadership and team management skills
Adaptability and resilience
Strong work ethic and attention to detail

The following is preferred for the role

Experience in the chemical industry

Please submit an English version of your CV when applying.

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What We Offer:

At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. Join our Momentive team to open a bright future. #Be Partofthe Solution

About Us:

Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.

Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.

To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.

Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.