Job Opportunities in Mexico
September 13, 2024
ListenTrust
Hermosillo
FULL TIME
Customer Care Specialist
Job Title: Customer Care Specialist - Bilingual (English/Spanish)
Company: Listen Trust
Location: Av. P.º Río San Miguel 75-Planta alta, Proyecto Rio Sonora Hermosillo XXI, 83270 Hermosillo, Son.
Schedule: 9 AM to 6 PM, Saturday to Wednesday (Thursdays & Fridays Off) - 45 Hours
Compensation: Earn $3,800 weekly
Objective:
The Customer Care Specialist will be responsible for ensuring the highest level of customer satisfaction while driving proactive solutions to enhance the overall user experience. This role requires excellent communication skills and the ability to thrive in a fast-paced, collaborative environment.
Key Responsibilities:
A successful candidate for this role is passionate about delivering exceptional customer service, a proactive problem solver, and thrives in a team-oriented, agile environment. They are detail-oriented, communicate effectively, and are committed to enhancing the customer experience.
Ready to Join?
If you’re ready to make an impact in the customer service industry and are passionate about customer satisfaction, apply now to be a part of the Listen Trust team!
#Customer Service #Bilingual Jobs #Customer Care #Job Opening #Hiring Now
Job Type: Full-time
Pay: $3,500.00 per week
Work Location: In person
Company: Listen Trust
Location: Av. P.º Río San Miguel 75-Planta alta, Proyecto Rio Sonora Hermosillo XXI, 83270 Hermosillo, Son.
Schedule: 9 AM to 6 PM, Saturday to Wednesday (Thursdays & Fridays Off) - 45 Hours
Compensation: Earn $3,800 weekly
Objective:
The Customer Care Specialist will be responsible for ensuring the highest level of customer satisfaction while driving proactive solutions to enhance the overall user experience. This role requires excellent communication skills and the ability to thrive in a fast-paced, collaborative environment.
Key Responsibilities:
- Serve as a high-touch point of contact for customers, ensuring 100% compliance on answer rate and quality guidelines.
- Handle incoming calls, SMS, in-app chat, and Facebook messaging to assist customers.
- Support customers through the account opening process and address any concerns or inquiries.
- Track and report ongoing issues, collaborate with internal teams to build the best customer-first mobile banking app.
- Work on incoming tickets via Sales Force, ensuring proper documentation and resolution.
- Implement proactive solutions to improve the client onboarding experience.
- Analyze customer interactions to increase satisfaction and continually improve the user experience.
- Collaborate with Marketing and Business teams to align customer service efforts with company goals.
- Fluent in both English and Spanish (written and verbal).
- Proficient in CRM tools, Microsoft Suite, and Sales Force.
- Knowledge of the banking/financial industry preferred.
- Strong problem-solving and analytical skills with great attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Adaptable, collaborative, and proactive in addressing customer needs.
- Experience with handling communications across multiple channels (e.g., SMS, in-app chat, social media).
- Strong work ethic, customer-focused mindset, and commitment to excellence.
- Advanced/Native proficiency in English and Spanish.
- 6 months to 1 year of experience in a similar role preferred.
- Competitive weekly salary of $3,800.
- Growth opportunities within a dynamic and customer-first environment.
- Flexibility to work in a collaborative, digital-first banking platform.
A successful candidate for this role is passionate about delivering exceptional customer service, a proactive problem solver, and thrives in a team-oriented, agile environment. They are detail-oriented, communicate effectively, and are committed to enhancing the customer experience.
Ready to Join?
If you’re ready to make an impact in the customer service industry and are passionate about customer satisfaction, apply now to be a part of the Listen Trust team!
#Customer Service #Bilingual Jobs #Customer Care #Job Opening #Hiring Now
Job Type: Full-time
Pay: $3,500.00 per week
Work Location: In person
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