Job Opportunities in Mexico

Responsibilities

• Review customer balances daily for assigned portfolio and prioritize collection activity with the overall objective of timely receipt of payment.
• Assess credit risk and determine customer’s credit limit as well as payment terms based on the customer’s credit risk.
• Take inbound and make outbound calls to customers to resolve payment and collection issues.
• Collaborate with Accounts Receivables, Customer Service, and Sales to promptly address any customer issues and effectively manage the relationship for the overall benefit of the company.
• Make recommendations to Credit Manager/Team Lead on problem accounts.
• Monitor and release of customer orders blocked for credit review.
• Investigate and resolve issues related to payments made by Credit Card and checks.
• Update customer details/communication in credit files timely.
• Communicate effectively with all levels of employees, including management
• Represent the company in an effective, competent, customer-focused manner while interacting with the customer and other external parties.
• Handle highly confidential records discreetly

Qualifications

• High School graduate or equivalent; higher education is plus.
• Demonstrated English proficiency, at least B2 verbal and written.
• Experience processing credit card payments and investigating credit card payment errors.
• Minimum of 3 years of experience in a financial field, preferably credit and collections.
• Demonstrated proficiency in the use of Microsoft Office tools (Outlook, Excel)
• SAP experience desirable.
• Creativity, negotiation / mediation skills are essential.
• Excellent follow-up and organization skills, detailed-oriented and the ability to produce accurate, error free work.
• Excellent written and verbal communication skills.
• Ability to handle and prioritize multiple tasks simultaneously.
• Proven ability to work in a team environment and contribute to the overall team success and meeting objectives.
• Willingness to openly to receive and provide feedback.
• Productivity / Ongoing improvement mindset