November 20, 2024

Johnson Controls

San Pedro Garza García

Collections Analyst

What you will do
The Collections Analyst ensures invoices are paid in a timely manner, coordinates the collection of past due payments, and determines high risk customers by analyzing their credit limit to open account balance.

How will you do it?

Coordinate collections calls and emails for accounts that are past due
Analyze risk comparing credit limit to open balance
Minimize exposure for high-risk customers
Identify disputes on accounts and turn over to resolver
Finish daily Collections tasks on Collections ERP.
Send out welcome information for new accounts
Fill out credit inquiries for customers
Inactivate dormant accounts
Prepare accounts for litigation team
Prepare aging’s, send and reprint invoices
Contact customers for remittance information for cash application purposes
Prepare Weekly reports of AR accounts and Internal scalation with your team.
Other duties as assigned

What do we need?

Advanced Portuguese (Mandatory)
Intermediate English level (Plus)
Developed data analytic skills.
Prior collections and risk assessment experience
Demonstrated ability to carry out assignments to their completion
Provide excellent customer service
Ability to establish and maintain effective working relationships with employees and managers
Proactively establish and maintain effective working team relationships with all support departments
Proficient with Microsoft Office products including; Word, Excel, Power Point, Outlook, etc.

“Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion”