Job Opportunities in Mexico
November 2, 2024
Ria
Santiago
OTHER
Check cashing analyst
- Receive incoming calls and provide excellent customer service.
- Handle an average of 40 calls daily.
- Answer inquiries and questions professionally by phone or email.
- Accurately enter or verify the customer’s information in our proprietary system (Lexis Nexis).
- Conduct full check verification when issuer/payee is new customer.
- Contact issuer to verify the check information before processing transaction.
- Identify problems or issues and propose solutions to management.
- Meet quality assurance requirements and other key performance metrics.
- Receive incoming calls and provide excellent customer service.
- Handle an average of 40 calls daily.
- Answer inquiries and questions professionally by phone or email.
- Accurately enter or verify the customer’s information in our proprietary system (Lexis Nexis).
- Conduct full check verification when issuer/payee is new customer.
- Contact issuer to verify the check information before processing transaction.
- Identify problems or issues and propose solutions to management.
- Meet quality assurance requirements and other key performance metrics.
- One year of experience in customer service in a call center environment English and Spanish.
- Must have excellent phone etiquette and experience dealing with difficult customers.
- The key characteristics this individual must possess are having positive attitude and being analytical.
- Check cashing or banking experience preferred.
- Must be flexible to work extended hours or weekends.
Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Today, people are on the move more than ever before. For a better future. For a better everyday life. As a leading money transfer company, Ria is committed to helping businesses and individuals thrive through the fast and secure transfer of funds across borders at a great value.
Our job is to deliver our customers’ hard-earned money straight into the hands of those who need it most. By providing our customers with a fast, convenient, and safe service, we get money to where it matters affordably. We contribute to helping communities, families, and individuals get ahead.
We are people serving people and we never, ever forget that.
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